Position Details
Ozcom Technology Group is seeking a Technical Support Officer (EDU) Technician for
30 /hrs per week
to deliver
Onsite ICT support services
to
Traralgon College
(Victoria).
As a Technical Support Officer (EDU), you will be required to support the school and corporate users onsite as part of our Information and Communication Technology (ICT) managed services.
this is an chance to expand your IT skills in various areas (including Servers, Network Switching, iPad Management, Chrome OS, Windows, Mac OSX).
Key Roles:
Working directly onsite with schools to support our managed services offering and providing technical support to staff/students/guests
Maintain and provide user support for all Windows Desktop Computing and peripheral equipment, including Desktops, Printers, Scanners, Video Conferencing.
Maintain and provide user support for all Apple Devices, including iMacs, MacBook's, iPads using MDM Software
Monitor and log incident and service requests within operations software and escalating where necessary.
Installation of new equipment at customer sites.
Local Area Network (LAN) Administration.
Perform general repairs and preventative maintenance tasks
Work under guidance of our Management Dept. and Service Delivery Manager
Supporting (with guidance)



the deployment and support of Department ICT projects and government initiatives.
Essential Skills:
Understanding of core services including Active Directory, Group Policy, DHCP, DNS & Print as well as cloud solutions such as Google Apps, Papercut.
Windows Server Technologies
Ability to troubleshoot and fault find through systematic processes of observation and elimination.
Able to document technical procedures and follow documentation of others.
Handle a range of concurrent jobs and changing priorities.
Personal Attributes:
Motivated, self-starter; able to work autonomously, or as part of a team as the work dictates.
Resourceful - able to find and research information in order to derive appropriate solutions to problems.
Be able to work effectively with little direct supervision.
Methodical and effective approaches to problem solving.
A good communicator.
Capable of working within established guidelines.
Requirements:
Applicants
must hold/obtain
a valid Working with Children Check (WWCC)
Applicants
must have
IT Technical Experience.
(education sector preferred)
Applicants
MUST
be a
Australian permanent Resident
Remuneration ($) :
Hourly rate ($) will be discussed with shortlisted applicants during the selection process
#J-*****-Ljbffr

📌 Technical Support Officer (Edu) – Traralgon College
🏢 OZCOM TECHNOLOGY GROUP
📍 Traralgon