Job Description
You're one of the friendly faces of CETNAJ Forster; helping customers get what they need, keeping stock moving, and jumping in wherever the team needs a hand.
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Key responsibilities
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Help customers at the counter and over the phone
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Answer questions, provide product details and confirm deliveries
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Record back orders and get them to the right person
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Pass on tricky questions so customers get the follow-up they need
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Work with suppliers and teammates to get orders right
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Keep sales paperwork accurate and up to date
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Unload bulk stock, using the walkie stacker as required
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Handle heavy or bulky stock such as conduit bundles and cable
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Put stock away and manage excess stock on pallets and keep the inventory team updated on changes
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Call customers and take orders for the delivery run
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About you
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You can talk clearly with customers and teammates, listen well and get the right information to the right person
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You're approachable, friendly and easy to work with
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You genuinely want to help and can deal with requests accurately, efficiently and politely
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You're willing to learn the products so you can understand what customers need and suggest alternatives
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You can organise your day and keep things moving
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You can learn and use the Point of Sale and Unibis systems
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You pitch in, help others and take initiative when something needs doing
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You understand that company procedures are there for a reason and follow them when needed
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You're comfortable calculating contract prices for customers
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Use safety equipment properly and work in a way that protects your wellbeing
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About us
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CETNAJ Forster is part of MMEM, the industry leader in electrical wholesale distribution. Part of a network of 350 stores with a generous profit share scheme and exciting upskilling & career opportunities.