Job Description
Customer Support Officer | Bulcock St, Caloundra | Specific Period Full Time up to 30/06/2028
n
At STEPS, we believe in empowering individuals through education, training and employment pathways. As our Customer Support Officer (CSO), you'll be the first point of contact for participants, visitors and stakeholders, creating a welcoming and professional experience while ensuring our site administration runs smoothly and efficiently.
n
About the Role
n
As the face of STEPS, you'll greet visitors, respond to enquiries, support enrolments, manage phone and email communications, and provide vital administrative support to our site team. This is a varied role where no two days are the same, requiring someone who thrives in a rapid-paced environment and enjoys helping people.
n
You'll play a key role in ensuring participants feel valued and supported while maintaining accurate records, meeting compliance requirements, and contributing to a positive site culture.
n
Key Responsibilities
n
n
Deliver exceptional customer service to participants, stakeholders and visitors.
n
Respond to enquiries via phone, email and face-to-face interactions.
n
Support participant enrolment and onboarding processes.
n
Maintain accurate records and data entry across internal systems.
n
Ensure student files and documentation remain compliant and audit-ready.
n
Liaise with internal teams to support seamless service delivery.
n
Assist with site presentation,



administration and office coordination.
n
Resolve and elevate customer issues appropriately while ensuring follow-through.
n
Contribute to continuous improvement initiatives and site culture.
n
n
About You
n
You thrive on helping people and take pride in creating positive customer experiences. You are organised, proactive and can manage competing priorities while maintaining a high level of accuracy.
n
You'll bring:
n
n
Experience in customer service, administration or reception.
n
Outstanding communication and interpersonal skills.
n
Strong organisational and time management abilities.
n
High attention to detail.
n
Confidence using Microsoft Office and business systems.
n
A positive, adaptable and customer‐focused approach.
n
The ability to remain calm and qualified in challenging situations.
n
n
Why Join STEPS?
n
n
Meaningful work that positively impacts the community
n
Access to Not-for-Profit Salary Packaging benefits, helping you increase your take-home pay.
n
Employee wellbeing initiatives and access to Employee Assistance Program (EAP).
n
Supportive and collaborative team workplace.
n
A diverse, fast‐paced role where no two days are the same.
n
n
Mandatory Requirements
n
n
Working with Children Check (Blue Card)
n
National Criminal History Check.
n
Provide evidence of work rights in Australia
n

📌 Customer Support Officer (Caloundra)
🏢 STEPS
📍 Caloundra