## Head of Operational Transformation – Operations MaintenanceApply: NSW - Chatswood: VIC - Melbourne - 655 Collins St: Full time: Posted Today: End Date: October 20, **** (26 days left to apply): JR-******# **Primary Location**NSW - Chatswood# **Job Description Summary**Service Stream is seeking an exceptional Head of Operational Transformation to drive strategic improvement initiatives across our operations maintenance business.
This is a rare opportunity for a commercially astute and influential leader to create lasting impact through operational excellence, data-driven decision making, AI-enabled transformation, and measurable financial outcomes.
# **About the Role****Head of Operational Transformation – Operations Maintenance****Lead transformation.
Unlock value.
Shape the future of field operations.
**Service Stream is seeking an exceptional **Head of Operational Transformation** to drive strategic improvement initiatives across our operations maintenance business.
This is a rare opportunity for a commercially astute and influential leader to create lasting impact through operational excellence, data-driven decision making, AI-enabled transformation, and measurable financial outcomes.Working closely with senior leaders, operational teams, and key client stakeholders, you'll identify opportunities, build compelling business cases, and lead the implementation of high-value initiatives that improve productivity, customer outcomes, quality, and profitability.
**What You'll Be Doing**As the Head of Operational Transformation,



you will:* Develop and manage a portfolio of strategic improvement initiatives across a large-scale field services workplace.
* Build robust business cases supported by financial modelling, quantified benefits, and clear implementation pathways.
* Drive operational excellence through productivity improvement, cost optimisation, quality enhancement, and customer experience uplift.
* Lead cross-functional transformation programs from concept through to benefit realisation.
* Leverage **AI, automation, analytics, and digital technologies** to improve operational performance and decision-making.
* Create executive dashboards and real-time reporting that provide meaningful business insights.
* Partner closely with senior leaders and clients to align priorities, secure buy-in, and deliver sustainable outcomes.
* Foster a culture of continuous improvement, innovation, accountability, and execution excellence.
**What We're Looking For**You'll be recognised as a transformation leader who thrives on solving complex operational challenges and turning strategy into results.
**Essential Experience*** Senior leadership experience within telecommunications, utilities, infrastructure, field services, or similarly complex operational environments.
* Demonstrated success delivering large-scale transformation, operational improvement,



and business performance initiatives.
* Strong commercial acumen, financial modelling, and business case development capability.
* Experience leading cross-functional programs involving multiple stakeholders.
* Advanced analytical skills and the ability to translate data into actionable insights.
* Executive presence with proven capability engaging both frontline teams and C-suite stakeholders.
**Highly Regarded*** Experience working with NBN or major telecommunications clients.
* Lean Six Sigma, Operational Excellence, Change Management, or Project Management certifications.
* Experience with Power BI, Tableau, Snowflake, Databricks, automation platforms, or AI-enabled solutions.
* Qualifications in Business, Commerce, Engineering, Finance, Operations, or a related discipline.
**Why Join Service Stream?
**This is more than a transformation role.
It's an opportunity to influence the direction of a nationally significant operation and deliver meaningful business outcomes at scale.You'll join a business that values:* **Safety** - We care about our people, customers, and communities.
* **Delivery** - We do what we say we'll do.
* **People** - We foster inclusion, respect, and collaboration.
* **Accountability** - We own our results and make an impact.If you're a strategic thinker with a passion for operational excellence, continuous improvement, AI-driven innovation, and delivering measurable business outcomes, we'd love to hear from you.
**Apply now and help shape the future of Field Services at Service Stream.
**
#J-*****-Ljbffr

📌 Head Of Operational Transformation – Operations Maintenance (Melbourne)
🏢 Service Stream
📍 Melbourne