Job Description
Account Executive (SaaS Customer Experience) - AU n
Full-time Permanent Associate
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Posted 16 Sep ****
Description About the Role n
We're looking for a motivated and results-driven Account Executive to drive net new logo client sales. As part of our high-growth Customer Experience SaaS platform, you'll join a team with a raving fan customer base and strong product-market fit.
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This is a sales hunter role ideal for someone who is eager to build pipeline, learn complex sales cycles, and close strategic deals. You will own the full sales lifecycle - from outbound prospecting through negotiating and closing net new client contracts - with guidance and mentorship from senior sales leadership.
What You'll Do n
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Generate a quality, diversified sales pipeline through strategic outbound efforts and creative prospecting
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Lead structured discovery conversations that uncover customer pain, quantify impact, and align to business outcomes
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Learn and apply the MEDDIC framework to qualify and advance sales opportunities
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Build tailored value propositions tied to measurable ROI and customer outcomes
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Deliver product demonstrations that connect capabilities to real customer challenges
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Engage with multiple stakeholders across buying committees
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Maintain accurate pipeline forecasting and strong deal hygiene in CRM
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Negotiate and close contracts while protecting pricing integrity
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Partner cross-functionally with marketing, product, and customer success to drive deal success
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What "Great" Looks Like n
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You are proactive about building pipeline - you don't wait for opportunities to come to you
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You run discovery conversations that customers find genuinely insightful and valuable
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You can clearly communicate the economic impact and ROI of our solution
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You are developing a strong command of Decision Process, Decision Criteria, and Champion identification
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You maintain solid win rates through disciplined qualification
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You are building a track record of closing multi-stakeholder SaaS deals
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Required Experience n
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2-4 years of sales experience in B2B SaaS, preferably in Customer Experience, CX, or adjacent categories
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Demonstrated track record of meeting or exceeding quota in a new business or hunter-style role
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Application of the MEDDIC (or MEDDPICC) framework and willingness to grow deep expertise.
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Experience selling into SMB or Mid-Market organizations
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Solid outbound prospecting skills (cold calling, email, social selling)
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Ability to run a structured, outcome-focused discovery process
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Strong communication and storytelling capabilities
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Experience managing 1-3 month and 3-6 month B2B sales cycles
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Core Competencies n
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Pipeline generation and territory development
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Professional communication across organizational levels
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Business case and ROI articulation
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Objection handling and negotiation
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Deal strategy and stakeholder engagement
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CRM discipline and forecast accuracy
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Why Join Us n
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High-impact role with direct influence on company growth
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Strong product-market fit in a mission-critical category (Customer Experience)
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Performance-driven culture with strong earning potential
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Mentorship and development from elite Customer Experience sales leadership
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A collaborative environment that invests in your growth
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Compensation n
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Competitive base + uncapped commission
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Accelerators for overperformance
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Equity participation (where applicable)
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If you're a driven, coachable seller who is ready to grow your career in CX SaaS, we'd love to hear from you. This is your chance to join a high-growth team, develop your craft, and earn exceptional commissions.
Company Overview n
Resonate Solutions is a leading Australian provider of Voice of Customer (VoC) and Voice of Employee platforms coupled with CX consulting and data integrations - with a particular focus on helping local and global organisations implement and operationalise CX programs with high ROI.
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📌 Account Executive (Saas Customer Experience) - Au (Sydney)
🏢 Rgit Australia
📍 Sydney