Job Description
Customer Success Manager | Sydney | EROAD
n
ABOUT THE COMPANY
n
EROAD is a global fleet management technology company listed on both the NZX and ASX, providing telematics-based solutions that help fleet operators manage compliance, safety and assets. As the business continues to grow across New Zealand, Australia and North America, we're looking for a Customer Success Manager to join our Sydney office and own a portfolio of customer relationships.
n
WHAT YOU'LL DO
n
This is a customer-facing role where you'll be the trusted advisor behind every account's success.
n
n
Own a portfolio of customer accounts and build relationships that last
n
Drive retention and growth across your portfolio
n
Act as the go-to subject matter expert on our products for your customers
n
Work closely with Sales, Product, Supply Chain and Finance to resolve issues and identify opportunities
n




Report to the Customer Success Team Lead as part of a wider customer success function
n
n
WHAT YOU NEED
n
Here's what will set you up to succeed in this role.
n
n
Around 3 years in a customer success, customer service or customer-facing account management role
n
A background in the technology or SaaS industry
n
Experience working within a delivery framework such as Agile, Scrum, Kanban or a similar structured methodology
n
Familiarity with CRM tools
n
n
WHY JOIN
n
Here's what you can expect as part of the EROAD team.
n
n
Be part of a high-growth, innovative technology company making a genuine difference for customers
n
Work alongside a talented and cooperative team
n
Competitive benefits package
n
n
Join a multicultural, diverse organisation that invests in continuous learning, including EAP offerings and AI tooling

📌 Customer Success Manager (New South Wales)
🏢 Coretex
📍 New South Wales