Job Description
Transport & Warehousing Systems Support Specialist
Are you a technically sharp IT support professional looking for a role where your skills make a real operational difference?
PFM Logistics is growing fast and we need a sharp, self-motivated systems support specialist to keep our national operations running smoothly.
About Us
PFM Logistics is a leading national logistics company specialising in the delivery, storage, and installation of sensitive freight.
Our clients span industries including Print, Medical, Refrigeration, and ATMs.
With a rapidly expanding footprint, we're investing in the people and systems that will take us to the next level.
The Role
This is a broad, autonomous role sitting at the intersection of IT support and logistics operations.
You'll be the go-to person for resolving system issues, supporting our internal teams, and ensuring our Transport Management System (TMS) and Warehouse Management System (WMS) run without a hitch.
Your day-to-day will include:
Triaging and resolving Level 1 & 2 support tickets via phone and email — fast and accurately
Managing and escalating tickets to our MSP and external vendors to ensure national service delivery
Configuring, monitoring, and troubleshooting EDI files (XML, CSV, JSON)




Data entry and record management across our TMS and WMS platforms
Testing and reporting on system updates and new feature releases
Supporting mobile app deployment on phones and warehouse scanners, linked to cloud applications
Documenting solutions, procedures, and processes to build a robust internal knowledge base
What We're Looking For
Diploma or Degree in IT, Computer Science, or Business Systems
1-2 years' experience in a Service Desk or Help Desk role (L1/L2 support)
Hands-on experience with service desk tools such as ServiceNow, Jira, or Freshdesk
Strong communication skills — you'll work with both technical teams and non-technical staff
Comfortable working autonomously and managing competing priorities in a busy environment
A proactive, solutions-focused mindset with a genuine passion for delivering quality IT support
Full working rights in Australia
Desirable (but not essential)
Experience with Logistics (TMS) or Warehouse (WMS) applications
Sound working knowledge of Microsoft 365, Teams, and SharePoint
Familiarity with JAIX is a definite advantage
If you're a self-starter who thrives on solving problems and keeping systems running, we'd love to hear from you.

📌 Transport & Warehousing Systems Support Specialist (Queensland)
🏢 Personalised Freight Management
📍 Queensland