Job Description
At Smartways, we specialise in time-critical, complex logistics for the Australasian healthcare community. Our mission is simple: lift patient outcomes and save lives — across medical devices, life sciences, pharmaceuticals, and clinical trials. From patient-on-table emergency deliveries to scheduled, temperature-controlled global shipments, our team is driven by a passion for excellence and a genuine sense of purpose. We're also proud to be the first healthcare logistics company in Australasia to be 100% carbon neutral.
n
About the role
n
We're looking for a Medical Courier Trainer to support the development and performance of our owner drivers. You'll deliver hands‐on training, run performance audits, and give honest, constructive feedback that helps our drivers grow — all while making sure every delivery meets the Smartways standard for safety and service.
n
What you'll do
n
n
Induct new drivers on the Smartways Standard, safe driving practices, fatigue policy, and company procedures
n
Train drivers on loading/unloading, freight handling, documentation, and Smartways devices
n
Make sure new owner drivers are fully equipped — parking protocols, customer engagement, delivery areas — before they're on the road solo
n
Run ride‐alongs, on‐road assessments, and audits (bi‐yearly/annual for new drivers, yearly for existing drivers) covering driving behaviour, safety compliance, route planning, vehicle handling, and customer interactions
n
Identify skill gaps and give drivers honest, practical feedback to build performance and confidence
n
Maintain accurate training records and audit reports, tracking progress and following up on development areas
n
Work with management to refine training materials and improve safety and operational outcomes
n
Champion a culture of safety, professionalism, and accountability across the driver team
n
Stay current on transport regulations and fatigue management laws
n




Check in with hospital staff and clients during audits and training to make sure our service is hitting the mark
n
n
At Smartways, we specialise in time-critical, complex logistics for the Australasian healthcare community. Our mission is straightforward: lift patient outcomes and save lives — across medical devices, life sciences, pharmaceuticals, and clinical trials. From patient-on-table emergency deliveries to scheduled, temperature-controlled global shipments, our team is driven by a passion for excellence and a genuine sense of purpose. We're also proud to be the first healthcare logistics company in Australasia to be 100% carbon neutral.
n
About the role
n
We're looking for a Medical Courier Trainer to support the development and performance of our owner drivers. You'll deliver hands‐on training, run performance audits, and give honest, constructive feedback that helps our drivers grow — all while making sure every delivery meets the Smartways standard for safety and service.
n
What you'll do
n
n
Induct new drivers on the Smartways Standard, safe driving practices, fatigue policy, and company procedures
n
Train drivers on loading/unloading, freight handling, documentation, and Smartways devices
n
Make sure new owner drivers are fully equipped — parking protocols, customer engagement, delivery areas — before they're on the road solo
n
Run ride‐alongs, on‐road assessments, and audits (bi‐yearly/annual for new drivers, yearly for existing drivers) covering driving behaviour, safety compliance, route planning, vehicle handling, and customer interactions
n




Identify skill gaps and give drivers honest, practical feedback to build performance and confidence
n
Maintain accurate training records and audit reports, tracking progress and following up on development areas
n
Work with management to refine training materials and improve safety and operational outcomes
n
Champion a culture of safety, professionalism, and accountability across the driver team
n
Stay current on transport regulations and fatigue management laws
n
Check in with hospital staff and clients during audits and training to make sure our service is hitting the mark
n
n
What you'll bring
n
n
Proven experience as a professional driver and/or in a driver training or supervisory role
n
Solid understanding of transport legislation, safety procedures, and logistics best practice
n
Robust interpersonal and communication skills — you can instruct, engage, and influence
n
Comfort giving frank, respectful feedback, both verbal and written
n
Ability to run audits and write clear, objective performance reports
n
High integrity, patience, and professionalism
n
Confidence with telematics, in‐cab systems, and basic office software (Word, Excel)
n
Training certification or adult education qualifications are a plus, but not essential
n
n
You're someone who
n
n
Puts the customer at the centre of everything
n
Reads different learning styles and adapts how you train
n
Genuinely enjoys coaching and mentoring people
n
Leads with a safety‐first mindset and professional pride
n
Holds a high bar — you want every driver trained to the Smartways standard
n
Works well solo and as part of a broader ops/compliance team
n
Stays composed under pressure, keeping training sessions calm and productive even on a demanding day
n
n
If you're ready to shape how our drivers show up for the healthcare community every day, we'd love to hear from you.

📌 Medical Courier Trainer (New South Wales)
🏢 Smartways Logistics Holdings
📍 New South Wales