Job Description
Employment Type: Full time
About Us
At Origin Support Services, we do things differently.
Since ****, we've been committed to providing genuine, practical, and compassionate support to NDIS participants and their families.
We take pride in empowering people to live life on their terms—supporting each journey with integrity, respect, and purpose.
We match each participant with the right care worker to foster trust and connection, and we're always striving to raise the bar in disability support.
Our team is passionate, innovative, and driven by our values.
About the Role
We're on the lookout for a passionate and organised Service Delivery Coordinator to join our growing team!
Reporting to the QLD State Manager, you'll play a key role in ensuring the smooth day-to-day coordination of services across your assigned location(s).
You'll be supporting both our frontline workers and participants—mentoring Support Workers, coordinating services, ensuring NDIS compliance, and responding to the dynamic needs of the people we serve.
This is a diverse and rewarding role that blends operational excellence, participant engagement, and leadership development.
Key Responsibilities
Provide hands-on support to our team of Support Workers across the region
Coordinate the onboarding and ongoing support of NDIS participants
Conduct check-ins and service reviews to ensure individualised care plans align with participant goals




Mentor and guide staff to continuously improve quality of care
Collaborate with stakeholders and ensure high-quality service delivery
Assist with rostering, scheduling, and timesheet approvals using our internal CRM
Respond to incidents and support the on-call process
Promote safety and compliance across all services
Actively contribute to continuous improvement and business development efforts
What You'll Bring
Strong communication and leadership skills
A collaborative and solution-focused mindset
A deep understanding of person-centred care and NDIS service delivery
Great attention to detail and a knack for juggling priorities
Ability to build strong, respectful relationships with both staff and participants
Experience coordinating teams or services within the disability or community sector
Qualifications & Experience
NDIS Worker Screening/Yellow Card
Blue Card (Working with Children)
Current Queensland driver's licence + reliable transport
Minimum 2 years' experience in a similar role
Cert III or IV in Individual Support (or related field)
Familiarity with PRODA and NDIS CRM systems
Mental Health First Aid or similar qualifications
Experience working with Aboriginal and Torres Strait Islander communities
Why Join Us?
Supportive team culture with opportunities to grow
Flexibility in location and meaningful work every day

📌 Service Delivery Coordinator (Queensland)
🏢 Origin support services
📍 Queensland