Job Description
This is a full-time Department Manager position at Meadows Family Restaurants Pty Ltd, which owns and runs McDonald's Mittagong.
The role involves managing daily store operations in alignment with McDonald's operational standards and Standard Operating Procedures (SOPs), overseeing all front-of-house and back-of-house activities, and ensuring compliance with HACCP protocols, WHS legislation, and internal audit frameworks.
Key responsibilities
Manage daily store operations in alignment with McDonald's operational standards and Standard Operating Procedures (SOPs)
Oversee all front-of-house and back-of-house activities including product flow, food safety, kitchen efficiency, and shift execution
Monitor compliance with HACCP protocols, WHS legislation, and internal audit frameworks
Prepare for and lead internal and external audits, ensuring all compliance documentation is current and fully auditable
Ensure all employment practices comply with the Quick Food Industry Award ****, including rostering, children and young person's employment legislation, and payroll compliance
Monitor and report on KPIs such as sales growth, COGS, wastage, and labour-to-sales ratio
Manage budgets, including cost forecasting and P&L; accountability
Lead inventory control using digital stock management systems, ensuring loss prevention and supplier compliance
Lead structured training programs aligned with McDonald's L&D; frameworks to upskill shift leaders, supervisors, and assistant managers




Implement customer service standards and training programs to ensure consistent delivery of high-quality service
About you
At least 3 years of relevant work experience, including 1-year experience in a management position within a McDonald's operation
Diploma in management or higher qualification or at least 3 years of relevant work experience in lieu
Completion of one or more of the Department Streams Course or equivalent, including the post-class action plan
Current and valid Food Safety Supervisor Certificate (required)
Current First Aid Certificate (HLTAID011) and Fire Safety Certificate (or willingness to obtain prior to commencement)
Working knowledge of the Fast Food Industry Award **** and experience in implementing award-based compliance
Proficiency with operational systems such as InMoment, BrandM8
Experience preparing for or managing compliance audits, risk reviews, and workplace investigations
Strong leadership, communication, and people development skills, particularly with training and mentoring upcoming management staff
High attention to detail with a proactive, solutions-focused mindset
Performance bonus
8-hour shift
Rotating roster
About us
Meadows Family Restaurants Pty Ltd owns and runs McDonald's Mittagong.
We are in the business of delivering Business Leaders, giving people the training and tools to succeed in medium to large organisations.
Our successful Family Franchise has been in McDonald's for over 40 years; our people are our success.

📌 Mcdonald'S Department Manager (New South Wales)
🏢 Meadows Family Restaurants
📍 New South Wales