About Us:
At Uniting AgeWell, our focus is on supporting older people to experience a sense of wellbeing, choice and independence in their lives, to feel valued members of their community and to have easy access to the community or residential services they need to live the life they want.
With a range of services in many locations in Victoria and Tasmania, our 5,000 staff and 600volunteer staff are committed to high quality services and care.
Uniting AgeWell provide a workplace culture based on the
BEST
philosophy
–Believe, Excel, Support and Trus
t– underpinned by our values ofKindness, Respect, Integrity, Innovation and Inclusion, and our customer service charter and promise that shape and inform all that we do.
More information can be found on the Uniting AgeWell website -
Why choose Uniting AgeWell?
Competitive remuneration offered with
salary packaging benefit up to $15,900 + $2,650annually
Career pathways with
ongoing leadership support
and strategic development sessions
Comprehensive Employee Assistance Program
available 24/7 for our staff
Enhanced Parental Leaveoptions
Location options - move within our
Uniting AgeWell network
(Victoria and Tasmania)
Not for profit,
values-based
organisation
About the role:
Are you passionate about turning complex information into clear, practical resources that help people deliver great care?
We're seeking a Quality Administrator / Technical Writer to join our Quality & Customer Experience team, supporting the development and maintenance of policies, procedures, training resources and operational documentation across Home Care.
Working closely with governance, clinical and quality leaders, you'll play a key role in ensuring information is accurate, accessible and aligned with aged care requirements.
This is a role where solid writing,



organisation and stakeholder engagement directly contribute to quality outcomes and better experiences for customers and employees.
In this role, you will:
Develop, review and maintain policies, procedures and operational documentation across Home Care services
Provide administrative support to quality and governance activities, including audits, meetings and reporting
Research complex topics and translate them into practical resources for a range of audiences
Partner with clinical, quality and governance subject matter experts to capture and document best practice
Create and manage user guides, work instructions, training materials, FAQs and knowledge resources
Maintain document registers, version control processes and electronic document libraries
This is the place for you if you have:
Experience developing technical, policy or operational documentation
Ability to simplify complex information for diverse audiences
Strong written communication and editing capability
Experience maintaining document control and governance processes
Confidence working with subject matter experts and stakeholders
Strong organisational skills with the ability to manage competing priorities
Advanced Microsoft Office and document formatting skills
Experience supporting compliance, quality or regulated environments, ideally within aged care, health or community services
Essentials for working in Aged Care:
Acurrent Working With Children's Check (VIC) or willingness to obtain one
Full Australian working rights
A current Police Records Check/NDIS Clearance or be willing to undertake this process
Current flu and ongoing vaccinations
Aboriginal and Torres Strait Islander peoples are encouraged to apply for this role.
You can find a copy of the position description here: Quality Administrator Technical Writer PD ****.pdf
For more information please contact the Recruitment Team at ******.
#J-*****-Ljbffr

📌 Technical Writer - Admin (Melbourne)
🏢 Uniting Agewell
📍 Melbourne