Location Cnr Memorial Drive & Endeavour Boulevard,North Lakes, QLD, ****,Australia
Contact Name Ashneel Kapoor
Contact Phone ************
Contact Email ******
The Role: The Claims Support Consultant plays a crucial role in ensuring that Recoveries & Settlements activities are undertaken in a timely, efficient and accurate manner to ensure that claims processing can occur efficiently.
Ensuring all necessary information and documentation is readily available when needed will support smooth communication and efficient decision making.
Responsibilities
Proactively manage a portfolio of Auto & General cross claims
Processing payments, updating claims information, processing inbound emails, calls and documents
Support with outsourcing to service providers such as Tapanda, Merc Agents, Legal panel etc
Co-ordinating F&R; (fair and reasonable) assessments and undertaking follow up action
Loading of POLs to support Settlements claims consultants in management of their claims
Review of 180 day no contact claims to ensure operational rhythms are maintained
Sending Proof of Loss packets to support the efficient recovery of claim costs
Other ad hoc administrative tasks that support the effective operation of the department
What are we looking for?
Motor Claims, or related fields will be highly regarded but not necessary
A keen eye for detail and high degree of accuracy
Highly organised with the ability to prioritise and manage time effectively in a fast-paced environment
Demonstrated ability to work independently, with effective multitasking skills
A strong commitment to delivering excellent customer service
Intermediate computer skills – ability to troubleshoot and comfort working in multiple systems
About us
At Auto & General (A&G;), we provide smarter products and solutions to safeguard our customers in their time of need.
You may know A&G; through our multi-award winning brand Budget Direct and our partnership with leading brands - Qantas, ING and Coles Insurance.




Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.
Our culture of 'high performance with high integrity' underpins our values and the way we interact with our customers, the community and each other.
We're excited about the future and we're always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia's best insurer!
Location
This is an "in office" role, based at our North Lakes office
Extra leave
Enjoy additional leave days on us!
You'll receive a paid 'ME' day and one paid volunteer leave day annually.
Team members can also purchase up to two additional weeks of leave per year.
Paid parental leave
We support our new parents with paid parental leave and other benefits.
Workplace giving
If you're passionate about a cause, then we are too – we offer workplace giving and we'll dollar match your donations to registered charities.
Development opportunities
We're championing your development with internal programs and access to a wide range of online courses.
Employee discounts
You'll receive discounts on Budget Direct insurance products.
Reward and recognition
We reward high performance with employee recognition, reward and incentive schemes.
Get social
Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.
Access to A&G;'s employee reward and recognition platform, powered by Rewards Gateway.
Enjoy a wide range of benefits, including:
Personalised rewards and peer-to-peer recognition
Exclusive discounts and savings across more than 600 top retailers
A comprehensive recognition program that celebrates milestones and achievements—helping you feel valued every step of the way
Auto & General values individual differences and believes in fostering an inclusive culture that creates a outstanding place to work for all.
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📌 Claims Support Consultant (Queensland)
🏢 Auto & General Australia
📍 Queensland