Shape the Future of Smart, Safe and Sustainable Buildings
At
Johnson Controls
, we're reimagining the built environment through smarter, healthier and more sustainable building solutions.
As a global leader in
building technologies, fire and life safety, security systems, HVAC and smart building solutions
, we help customers improve operational performance, reduce energy consumption and maintain critical infrastructure.
Our technologies support some of Australia's most essential industries, including healthcare, data centres, mining, pharmaceuticals, education, transport, manufacturing and commercial facilities.
With more than 140 years of innovation and industry expertise, Johnson Controls combines world-class technology, market-leading solutions and a highly skilled service workforce to solve complex customer challenges and deliver long-term value.
About the Opportunity
We are seeking an experienced
Service Account Manager
to partner with our Branch Manager and lead our Brisbane Security Service Team.
This is an excellent opportunity for an established leader or a high-performing Senior Technician, Supervisor or Service Manager looking for their next challenge.
You will play a critical role in driving service delivery excellence, developing technical teams, strengthening customer relationships and ensuring the commercial success of our service operations.
What You'll Be Responsible For
Leading, mentoring and developing a team of Security service technicians
Driving operational performance and achieving key service delivery and financial KPIs
Managing maintenance contract schedules, backlog reduction and service execution




Conducting customer reviews and identifying opportunities to improve service outcomes and profitability
Overseeing contract renewals, onboarding activities, estimating and maintenance planning
Managing labour resources, workforce planning and technician utilisation
Monitoring labour and material costs to ensure commercial performance targets are achieved
Supporting technician development through coaching, training and performance management
Leading recruitment and onboarding activities to support team growthBuilding strong customer relationships and ensuring exceptional service delivery
Attending customer sites alongside technicians to support safety, quality and customer outcomes
What We're Looking For
We're interested in speaking with candidates from the Security industry who are passionate about leading people and delivering outstanding customer outcomes.
To be successful, you will bring:
5+ years of experience within the Security, Building Services or related technical services industry
Experience in service operations, maintenance, installations or technical field services
Previous leadership, supervisory or team coordination experience, or the ambition to step into your first leadership role




Strong commercial acumen and an understanding of service contract management
Proven ability to manage competing priorities in a rapid-paced environment
Excellent communication, stakeholder engagement and relationship-building skills
Strong analytical and problem-solving capabilities
Experience with workforce planning, resource allocation and operational reporting
Advanced Microsoft Office skills, including Excel, PowerPoint and project tracking tools
A current driver's licence and the ability to obtain relevant security clearances
Why Join Johnson Controls?
Join a global leader in smart buildings, fire and security technologies
Lead a highly skilled and collaborative service team
Work with prominent customers across critical infrastructure sectors
Career development and progression opportunities within a global organisation
Competitive salary package and employee benefits
Be part of a business committed to innovation, sustainability and operational excellence
Our Commitment to Diversity & Inclusion
At Johnson Controls, diversity and inclusion are fundamental to who we are.
We believe that diverse perspectives drive innovation, strengthen collaboration and help us better serve our customers and communities.
We foster a high-performance culture where every employee is valued, respected and empowered to contribute.
Whatever your background, experience or perspective, you'll have the opportunity to grow, make an impact and help shape the future of our business.
Your ideas matter.
Your voice matters.
Your future starts here.
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📌 Services Account Manager (Security) (Brisbane)
🏢 Johnson Controls
📍 Brisbane