Are you a confident communicator who thrives on building relationships and finding solutions? We are seeking a motivated Full time
Accounts Receivable Officer
to manage account portfolios spanning over a
wide range of customer segments
.
This is primarily a phone-based role working from office, helping customers navigate their accounts while protecting business revenue. You will manage account portfolios spanning a wide range of customer segments, conducting high-volume inbound and outbound calls and emails to contact overdue customers.
Key responsibilities
Oversee and action a diverse ledger of accounts, adapting your communication style to fit corporate clients and everyday small businesses
Conduct high-volume inbound and outbound calls and emails to contact overdue customers
Partner with internal customer service, sales, and credit risk teams to resolve billing disputes and smooth out account anomalies
Efficiently handle objections, disputes, and broken payment promises by renegotiating terms or escalating the file
Maintain precise, compliant file notes and customer records within databases
Run credit checks, set credit limits, and enter customer details for new customer onboarding
Work productively towards both individual and team collections targets
About you
An exceptional communicator who can easily pivot from a firm,



professional commercial discussion to handle challenging financial conversations calmly
Good problem-solving skills and a practical approach to resolving account issues
Previous experience in debt collection, credit control, or high-volume customer service (banking, utilities, telco, or agency settings) is highly regarded
Basic MS Office skills and comfortable learning new software and navigating multiple systems simultaneously
Strong attention to detail and good reconciliation skills
The ability to work independently while also being a strong team player
About us
At FVS, we pride ourselves on being a national fire protection company that has never lost its family-owned values.
Join a growing fast-paced Australian business and build skills across collections, reconciliations and credit applications
Supportive Finance team and collaborative working workplace
Opportunity to make a direct impact on cash flow and business performance
Exposure to the full end-to-end credit and collections process
Opportunity to develop your career within Finance
A role where your initiative and ideas for improving processes are valued
Fully paid, comprehensive training to set you up for success
#J-*****-Ljbffr

📌 Accounts Receivable Officer (Queensland)
🏢 FVS Fire
📍 Queensland