Job Description
Jomablue is a leading player in the events industry. But we're not just about delivering top-notch SaaS and onsite solutions for event professionals; we're also about building careers and fostering growth. Our culture thrives on innovation, collaboration, and the relentless pursuit of excellence.
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Education Manager
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About Us
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Jomablue is a leading player in the events industry. But we're not just about delivering top-notch SaaS and onsite solutions for event professionals; we're also about building careers and fostering growth. Our culture thrives on innovation, collaboration, and the relentless pursuit of excellence.
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The Role
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The Education Specialist plays a pivotal role in building and scaling Jomablue's education ecosystem- covering internal staff, contractors, customers, and partners. This role blends strategic ownership, program design, and hands-on content development to deliver structured, measurable education programs that enable product mastery and operational excellence.
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This position requires a strategic thinker skilled in instructional design, multimedia content creation, and certification frameworks. The successful candidate will develop and govern learning programs that are consistent, data-driven, and aligned with Jomablue's product-led growth vision.
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You must be motivated and passionate about great service. Within a small team, you understand that working closely with others and pitching in when necessary helps our team be stronger and reach our goals.
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When and Where
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This is a full-time role based in our Ultimo, NSW office.
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Your Duties
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Lead the overarching education strategy, aligning training initiatives with business goals across internal, customer, and partner audiences.
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Define the framework for education delivery (LMS, micro-learning, live sessions, certification programs, and knowledge base) to ensure scalability and consistency.
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Act as the business owner of the Learning Management System, maintaining a seamless, high-quality learning experience across audiences.
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Define and uphold consistent standards for all learning delivery—ensuring programs are repeatable, measurable, and aligned with business goals.
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Collaborate with workstream owners on the design of continuous learning programs for team members.
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Develop structured certification pathways to support assessment of product knowledge.
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Partner with team leaders to standardize and document operational processes and support a culture of continuous learning.
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Manage and support a team of direct reports, providing day-to-day guidance, performance oversight, and professional development to foster a high-performing, engaged team.
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Skills and Experience
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While we list some skills and experience items below, we are focused on finding the right person who wants to learn.
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Essential:
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Proven experience in instructional design, enablement, or education program management, ideally in a SaaS, technology, or events environment.
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Strong understanding of adult learning principles and digital learning methodologies.
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Experience managing and optimising LMS platforms.
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Demonstrated ability to design scalable learning programs across formats (written, video, interactive, live).
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Excellent project management and stakeholder coordination skills, able to work cross-functionally with multiple teams.
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Strong writing, editing, and content quality oversight skills.
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Skilled facilitator, confident in delivering training sessions and coaching others to present effectively.
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Analytical and data-driven, with experience using metrics to evaluate training impact.
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High attention to detail, ensuring accuracy and consistency across all learning materials.
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Strategic thinker with a passion for creating scalable learning ecosystems.
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Pragmatic and hands-on—comfortable balancing strategy with execution.
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Proactive problem solver who thrives in a dynamic, evolving environment.
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Committed to building a culture of continuous learning and enablement.
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Desirable:
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Background in certification program design or credential frameworks.
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Experience working with or improving AI-accessible documentation (e.g., optimizing structure for retrieval or AI comprehension).
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Familiarity with knowledge base governance or documentation ecosystems (e.g., BoldDesk, Confluence, Notion).
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Exposure to customer education,



partner enablement, or technical training programs in a product-led environment.
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Understanding of user analytics, reporting, and feedback loops to guide content iteration.
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Curiosity and enthusiasm for technology and digital learning innovation.
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Natural coach and mentor, able to empower others to become educators.
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Comfortable interpreting and presenting data insights to inform decisions.
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Appreciation for user experience and accessibility in education design.
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The Right Fit
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We believe strongly in searching for people that are the right cultural fit for our team. Our competencies are
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Communication Excellence - Effective communication ensures clarity, builds relationships and drives alignment across teams and stakeholders.
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Collaboration & Teamwork - Collaboration is about working cohesively towards shared goals, valuing diverse perspectives and fostering a sense of team spirit.
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Customer Focus - A customer focused mindset ensures that we anticipate and meet customer needs, creating positive experiences and driving loyalty.
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Problem Solving & Decision Making - Strong problem-solving involves analysing situations, identifying solutions and making sound decisions, often under pressure.
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Dynamic Adaptability - The ability to quickly adjust to changing circumstances, technologies and requirements while maintaining efficiency and effectiveness.
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What We Offer
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A commitment to your health and wellbeing, including subsidised access to ClassPass for fitness and wellness activities.
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A dynamic, inclusive workplace where diversity of thought is valued and your development is actively supported through mentorship and feedback.
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Competitive compensation and benefits, reviewed annually to ensure alignment with industry benchmarks and your career progression.
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Dedicated leave days and financial support for approved external training, empowering you to pursue professional development.
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Regular 'Best Practice Workshops' and knowledge-sharing sessions that promote collaboration and continuous learning.
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A flexible hybrid work model, balancing in-office collaboration with remote work to enhance productivity and work-life balance.
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A strong commitment to diversity, equity, and inclusion, fostering a workplace where everyone feels protected, respected, and empowered.
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📌 Education Manager (New South Wales)
🏢 Jomablue
📍 New South Wales