AYAN InfoTech is looking for IAM Enterprise Tech Lead to join an exciting project based in Melbourne. The role offers you the opportunity to contribute towards an extremely well structured and mature environment, working on sophisticated enhancement projects.

Role: IAM Enterprise Tech Lead
Location: Melbourne
Contract Duration: 6 Months with high possible extensions
Experience: 7+ Years

Job Summary:

We are seeking a hands-on Technical Lead to support critical identity services. This role requires deep technical expertise across SailPoint, Radiator, and RSA Authentication Manager, combined with robust operational ownership in a 24/7 enterprise environment.

The candidate will act as a Subject Matter Expert (SME) and escalation point for complex IAM issues, while contributing as an individual contributor for L3/L4 support, problem resolution, and service stability.

Key Responsibilities:

- Act as SME for SailPoint (IIQ/ISC), Radiator RADIUS, and RSA Authentication Manager
- Provide hands-on L3/L4 support for incident, problem, and service request tickets
- Drive deep troubleshooting, root cause analysis (RCA), and long-term fixes
- Support solution validation, integration troubleshooting, and performance tuning
- Own and manage critical incidents and major incident calls (MIM)
- Ensure adherence to SLA-driven ticket resolution and service stability
- Perform proactive monitoring, health checks, and issue prevention activities




- Contribute to runbooks, SOPs, and knowledge management artifacts
- Engage with stakeholders, security teams, and application owners
- Provide clear, proactive, and timely communications during incidents and escalations
- Act as technical point of contact for service delivery and escalations

Required Skills and Experience:

- Core IAM & Authentication Technologies
- Strong hands-on experience in:
- SailPoint Identity Security Cloud (ISC)
- Radiator RADIUS Server
- RSA Authentication Manager
- Proven experience in L3/L4 support and problem ticket resolution as an Individual Contributor
- Strong capability in incident handling, RCA, and system troubleshooting
- Experience in production support environments for critical security services
- IAM Functional Knowledge
- Strong understanding of Identity lifecycle management (Joiner-Mover-Leaver)
- Access provisioning & de-provisioning
- Authentication and MFA workflows
- RBAC / governance concepts
- Lead technical delivery with people management responsibilities
- Act as primary escalation point for the team
- Drive stability, resilience, and continuous improvement across IAM services
- Maintain high service quality in a mission-critical environment

Contact: 61-(02) 7207 6926 for more details.

Please note we will be able to contact only shortlisted candidates for this role. We thank you in advance for your interest.

📌 IAM Enterprise Tech Lead - Melbourne
🏢 AYAN INFOTECH
📍 Melbourne