Job Description:

The Company

We're partnering with a well-established Managed Service Provider that has been delivering exceptional IT solutions to Australian businesses for more than 30 years. Due to continued growth, they're looking to add a customer-focused Service Desk Analyst who has MSP experience to their collaborative Melbourne team.

This is an excellent chance to join a business with an outstanding culture, work with a diverse client base, and develop your technical skills across a broad range of technologies.

The Role

You will primarily provide support to a range of client's Microsoft environments.

More specific duties are highlighted below:

- Provide support remotely for managed service clients.
- Troubleshoot hardware, software, Microsoft Windows and Microsoft 365 issues.
- Administer Microsoft 365 and hybrid cloud environments.
- Create and maintain accurate documentation
- Provide excellent customer service at all times.

Your Profile

You'll enjoy working directly with customers and thrive in an environment where your troubleshooting skills are put to the test.

You will bring:

- Previous experience working within an IT Managed Services Provider (MSP) - mandatory.
- Experience supporting Microsoft 365, Windows and hybrid environments.
- Exposure to networking and endpoint support.
- Knowledge of IT security solutions and best practices.
- Strong troubleshooting and problem-solving skills.
- Excellent written and verbal communication skills.
- A professional,



customer-first approach.
- The ability to work independently while contributing to a collaborative team.

What's on Offer

- Hybrid working environment.
- Friendly and supportive team culture.
- Exposure to a wide range of technologies and projects.
- Opportunity to build long-term relationships with clients.
- Ongoing learning and career development.
- Competitive salary package.
- Regular team social events.

If you're looking to join a growing MSP where you'll have genuine variety, autonomy and the opportunity to make an impact, we'd love to hear from you.

Apply Today

Please send your resume by clicking on the Apply button.

Learn more about our Melbourne recruitment services:

Job Reference No: 06810-(phone hidden)

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Requirements:

Entra, Office 365, M365, Azure, Intune, Teams, Exchange, SharePoint

📌 Service Desk Analyst | Managed Services (Malvern)
🏢 Robert Half
📍 Malvern