The Department of Families, Fairness and Housing (DFFH) works hard to create equal opportunities for all Victorians to live a safe, respected and valued life.

Our areas of focus are child protection, housing, disability, the prevention of family violence, multicultural affairs, LGBTIQA+ equality, veterans, women and youth. The work we do benefits thousands of Victorians, particularly those who are disadvantaged and vulnerable.

We work in a variety of community-based settings, including people's homes, residential facilities and secure settings across metropolitan, rural and regional Victoria.

We are committed to developing and supporting a workforce that is well equipped and highly motivated. All jobs can be worked flexibly, and we encourage applications from Aboriginal and Torres Strait Islander people and people from diverse backgrounds and abilities.

If you're having any trouble viewing this ad and would like it or any attachments in an accessible format (such as large print), please don't hesitate to get in touch with the contact person listed on the ad.

For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)

Job Details

Department: Homes Victoria Work Type: Ongoing - full time Job Function: Administration / Secretarial Classification: VPSG4 Work Location: Melbourne - CBD Reference: VG/0674775 Closing Date: 11-Oct-2026 Salary Range: $100,894 - $114,476 Job Duration: N/A Attachments: (Word, 130KB)
Position Description

Contact: Regina Wursthorn
(phone hidden)



[email protected]

Position Details

THE ROLE

The Improvement Officer in the Performance Improvement Team will deliver continuous improvement across Homes Victoria. The Improvement Officer will be guided and supported to identify and execute enhancements to a diverse range of subject matter with a focus on processes, systems and ways of working.

The role will also play an significant role in supporting the day-to-day management of utility processes across Homes Victoria that includes investigating invoicing and utility anomalies and coordinating issue resolution across a range of internal and external stakeholders to achieve timely outcomes.

This role requires a proactive and curious mindset with determination to improve ways of working. It also required robust record management skills, a habit of steady follow-up and the ability to investigate operational issues, analyse information and determine appropriate actions.

ACCOUNTABILITIES INCLUDE

- Support the delivery of continuous improvement projects, that includes identifying, researching and understanding the current state through to implementing practical improvements.
- Manage the team mailbox that includes triaging enquiries,



prioritising work and responding within agreed service standards.
- Investigate utility anomalies, gathering relevant information and coordinating timely resolution with internal and external stakeholders.

Please open the position description to read more.

HOW TO APPLY

Applicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.
Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria.
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.
Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.

For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)

Please apply to submit your interest in this position.

Job details Department: Homes Victoria
Job Reference: VG/0674775
Location: Melbourne - CBD
Work Type: Ongoing - full time
Job Function: Administration / Secretarial
Classification: VPSG4
Salary Range: $100,894 - $114,476
Job Duration: N/A
Date posted: 24-Sep-2026
Application Close Date: 11-Oct-2026
Attachments: (Word, 130KB)
Position Description

Contact:

Regina Wursthorn

(phone hidden) [email protected]

📌 Improvement Officer (Melbourne)
🏢 State Government Of Victoria
📍 Melbourne