Walker Ceramics Australia are leading Australian manufacturer of Clays and Glazes, catering to the pottery industry, professional potters, schools and hobbyists. Complimenting our manufacturing range we also provide raw materials, tools and equipment to both our distributors and direct customers.

We are a motivated and friendly team of people, committed to delivering tailored, efficient customer service.

The Opportunity

An opportunity exists for a Sales Assistantto join our hardworking team on a full time basis, Monday, Tuesday, Thursday and Friday 9am to 5pm; Wednesday 8.30am to 5pm.

Role & Responsibilities

Responsibilities for this position will include the following:

Processing orders from online, telephone and email

Dealing with customer inquiries in a professional manner

Build and maintain customer relationships and ensure customer satisfaction

Processing customer payments

Reconciling AR Aging on a weekly basis

Respond to emails

Assisting various departments as required

Skills & Experience





To be successful for this position, you will meet the following criteria:

Previous experience in a customer service role (product based)

Experience processing sales orders with accurate data entry

Possess an excellent telephone manner and the ability to handle customers professionally

Strong computer skills using Outlook and Microsoft Office - MYOB Acumatica/ Advancedideal but not essential

Valuable written and oral communication skills

Ability to follow procedures

Strong attention to detail

Have the ability to pick up new systems quickly

Experience or knowledge within the pottery and ceramics industry an advantage

This full time position is for an immediate start.

We are close to public transport and offer great work/life balance.

Friendly team, modern offices and parking available.

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📌 Sales Assistant (Melbourne)
🏢 Walker Ceramics Australia
📍 Melbourne