Customer Service and Administration Support Officer - Disability Sector

Mandatory: Australian Citizenship required to work within Federal Government.

About the company:

This Federal Government agency works to deliver programs and services that support people with disability and their families, aiming to improve access, engagement, and outcomes across Australia. The agency collaborates closely with communities, service providers, and government stakeholders to implement initiatives that enhance social inclusion, wellbeing, and equity.

About the role:

- Managing and resolving participant matters by actioning planning tasks as per the Agency Act.
- Providing counter/reception support for the local office including participant enquiries in the self-help kiosks and the Agency online support.
- Resolving customer enquiries, providing information and/or referring customers to appropriate government or community services.
- Managing the team shared email inbox, appointments and telephone enquiries.
- Coordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participants.




- Undertaking research and investigation activities and preparing associated reports and correspondence.
Undertaking a range of data entry activities and ensuring follow up is completed.
- Receiving and recording complaints and other feedback in the Agency Business systems.

About you:

- You will have previous experience working in a reception or face to face customer service environment
- You will have ability to work in a team
- You will have strong communication and customer service skills
- You will have ability to manage conflict and difficult/sensitive conversations
- You will have Microsoft Suite skills (Excel, Word, Outlook, Teams)
- You will have ability to use initiative and work independently
- You will have ability to learn new systems and processes

Advantages:

- ASAP Start (pending Federal Police Clearance)
- 12-month assignment with potential extension
- Full time hours Monday to Friday
- $38.89 hourly + Super
- Office Location:Footscray VIC

Please note the successful candidate for this role must hold Australian Citizenship, and willing to complete a Federal Police Check.

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📌 Customer Service and Administration Support Officer - Disability Sector (Melbourne)
🏢 Chandler Macleod Group
📍 Melbourne