Contract: 6 Months (View to Extend)

Rate: $40/hr + Super

Hours: Mon-Fri, 8:45 AM - 5:00 PM

Are you an experienced banking professional or dispute resolution specialist looking to step away from product sales, high-pressure targets, and rigid KPIs?

We are seeking analytical, articulate, and objective individuals to join a national dispute resolution team based in Melbourne CBD. In this role, you will act as an impartial adjudicator-thoroughly investigating complex financial disputes, balancing conflicting evidence, and issuing written findings that deliver fair, transparent outcomes for both consumers and financial institutions.

Key Responsibilities

Investigate Complex Disputes: Conduct end-to-end reviews of high-volume, multi-faceted cases involving retail lending, credit products, financial hardship, and high-value fraud/scams.

Draft Formal Written Decisions: Author articulate, structured, and legally sound decision letters detailing case evidence, findings, and final determinations for everyday Australians and senior banking executives.

Mediate & De-escalate: Lead challenging, emotionally charged phone conversations with complainants, bank representatives, and legal advocates with calm authority and empathy.

Apply Fairness & Industry Standards: Assess case facts against relevant banking codes, legislation,



and industry standards to reach balanced, defensible conclusions.

Key Criteria

Financial Services Expertise: Demonstrated experience within Dispute Resolution, Retail Banking, Credit Risk, Hardship, High-Value Fraud/Scams, or Banking Escalations.

Exceptional Written Communication: Proven ability to synthesize complex financial data and write clear, objective, and well-reasoned formal correspondence.

Advanced Conflict Resolution: Confident phone presence with strong mediation skills to navigate high-stakes, sensitive discussions calmly.

Analytical Mindset: Exceptional critical-thinking skills with a track record of weighing conflicting evidence objectively under high caseload volumes.

- Must be available for an immediate start or within 1 weeks notice.

Training & Work Model

Onboarding: Includes 6-8 weeks of comprehensive, full time in-office training in Melbourne CBD.

Hybrid Flexibility: Upon successful completion of training, transition into a flexible model (3 days in office / 2 days work-from-home).

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

#J-18808-Ljbffr

📌 Dispute Resolution Specialist - Banking (Melbourne)
🏢 Randstad
📍 Melbourne