Customer Service Supervisor - Perth City

Perth, Western Australia 6000, Australia

Full-time Permanent Entry Level

Posted 22 Sep 2026

Description

Summary:

We are seeking a highly motivated Customer Service Supervisor to help oversee our customer service team at Perth City . The successful candidate will be responsible for ensuring that our customers receive exceptional service and support. The Customer Service Supervisor will be responsible for supporting the day-to-day operations of the branch, including supervising staff, monitoring performance, and ensuring that customer inquiries are handled in a timely and professional manner.

Responsibilities:

- Oversee and supervise the rental sales team, ensuring that all staff are trained and equipped to provide exceptional service to our customers.
- Ensure compliance with customer service policies and procedures to ensure that all customer inquiries are handled in a timely and professional manner.
- Respond to customer inquiries and complaints (including Hot Alerts), resolving issues and escalating as needed to ensure that customer satisfaction is maintained.
- Support the Branch Manager with fleet and facility maintainance, compliance and control

Qualifications:

- Minimum of 2 years of experience in customer service,



with at least 1 year in a supervisory role (preferred)
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and team members.
- Strong leadership and management skills, with the ability to motivate and inspire a team.
- Solid analytical and problem-solving skills, with the ability to identify trends and develop strategies to address issues.
- Ability to work in a fast-paced environment and manage multiple priorities.

Employee Benefits

- Hourly rates + shift loadings + KPI incentives
- Earned Wage Access - access your earned wages instantly between paydays
- Ongoing training and development - utilise our global network’s wealth of knowledge
- Employee and “family & friends” discounts on car rentals
- Access to hundreds of discounts and offers on health insurance, gym memberships, home loans, movie tickets and much more
- Various avenues of assistance are available to help you achieve your career goals via external training programs and professional development courses

All applicants must holder a valid Driver's Licence. The successful applicant will also be required to submit a Traffic History prior to commencement.

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📌 Customer Service Supervisor - Perth City
🏢 Rgit Australia
📍 Perth