You'll be responsible for assisting customers across both inbound phone calls and customer enquiry tickets. You'll work Monday–Friday, 9:00am–5:00pm with 2 work-from-home days per week after training and competency sign-off.

Key responsibilities

Taking inbound customer service calls

Processing and responding to customer enquiry tickets

Assisting with delivery, tracking and freight enquiries

Investigating enquiries and providing accurate updates

Liaising with our depot and operational teams

Maintaining accurate customer and consignment notes

About you

Previous customer service or freight/transport experience is essential

Strong verbal and written communication skills

A confident and qualified phone manner

Fast and accurate typing skills

Excellent spelling and grammar





Strong computer and problem-solving skills

Good attention to detail and organisation

The ability to handle customer complaints professionally

About us

Hunter Express is a nationwide Australian transport and logistics company. Our Customer Service team works closely with customers, depots and operational teams to resolve enquiries and provide clear, accurate information.

$37.50 per hour casual rate

Opportunity to earn performance-based bonus

2 WFH days per week after training and competency sign-off

Approximately 4 weeks of structured training

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📌 Customer Service Agent (Sydney)
🏢 Hunter Express
📍 Sydney