Williams Sonoma is a multi-channel specialty retailer of high-quality products for the home. Our family of brands in Australia includes the well-known retailer’s west elm, Pottery Barn, Pottery Barn Kids & Williams-Sonoma.

Our Chadstone Stores is looking for Sales & Service Leads, also known as Sales & Service Key Holders, to help create a unique and memorable shopping experience for our customers. In this role, you will support the store team by delivering exceptional customer service, driving sales, and helping lead the floor in a fast-paced, specialty retail environment.

We will be offering both fixed-term and permanent part-time opportunities, with 30–48 hours per fortnight on a fixed two-week rotating roster, including late trade and alternate weekends.

Williams-Sonoma & The Opportunity

Williams Sonoma is a multi-channel specialty retailer of high-quality products for the home. Our family of brands in Australia includes the well-known retailer’s west elm, Pottery Barn, Pottery Barn Kids & Williams-Sonoma.

Our Chadstone Stores is looking for Sales & Service Leads, also known as Sales & Service Key Holders, to help create a unique and memorable shopping experience for our customers. In this role, you will support the store team by delivering exceptional customer service, driving sales, and helping lead the floor in a fast-paced, specialty retail environment.

We will be offering both fixed-term and permanent part-time opportunities, with 30–48 hours per fortnight on a fixed two-week rotating roster, including late trade and alternate weekends.

Why You Will Love Working With Us

We are all about creating a workplace where you feel supported, inspired, and excited to come to work. Here’s just a taste of what you will enjoy as part of our team:

- Generous employee discounts so you can enjoy our amazing products
- Paid parental leave to support you through life’s most important milestones




- Access to a confidential Employee Assistance Program for personal and qualified support
- Career growth opportunities with real investment in your development
- A supportive, collaborative team culture where your success is celebrated
- The chance to be part of a fast-growing global business with an entrepreneurial spirit

What You Will Be Doing

- Deliver exceptional customer service and drive sales through product knowledge and support of in-store design services.
- Complete operational tasks including opening and closing duties, register functions, and compliance with company policies.
- Maintain visual merchandising standards and ensure the store is clean, well-presented, and fully stocked.
- Assist with inventory management including receiving, replenishment, stockroom organisation, and WHS practices.
- Participate in training and development while supporting a collaborative, high-performing team environment.

What You Will Bring to the Role

- 1-2 years customer service experience (specialty retail preferred but not required).
- Strong sales skills with the confidence to meet and exceed performance targets.
- A proactive, solution-focused attitude with the ability to multitask in a fast-paced environment.
- High attention to detail

Physical Requirements

- Ability to be mobile in the store and back-of-house areas, including standing for long periods
- Ability to climb ladders and use other equipment in line with safety standards
- Ability to lift and mobilise medium to large items, up to 30kg, while utilising appropriate equipment and safety techniques

Ready to join the Team?

Step into a role where you can deliver excellent customer service, drive sales success, and grow your career.

Only candidates with work rights in Australia will be considered.

As we have fixed-term opportunities available, these roles are also open to Working Holiday Visa holders with suitable retail experience.

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📌 Sales & Service Lead (Melbourne)
🏢 Williams Sonoma
📍 Melbourne