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CSE Best Practice Specialist

Organisation/Entity: Transport For NSW

Job category: Projects

Job location:

Sydney, NSW, AU, 2020

Job reference number:

Employment type: Permanent Full-Time

Salary range: $ .0-$ .0

You want to play a part in making NSW a better place to work, live and travel.

You're ready to help shape our narrative. Your expertise will amplify the impact of initiatives, foster public trust and ensure our stakeholders are engaged and empowered by what we do.

In this role, you'll:

Working as part of a team developing and embedding consistent, high-quality community and stakeholder engagement practices, systems and standards across the Community & Stakeholder Engagement (CSE) function.

This role will see you lead the development and continuous improvement of engagement templates, toolkits, guidance and governance frameworks; co-ordinate the CSE Community of Practice; and oversee engagement systems and platforms, including CRM, to strengthen quality, consistency, compliance and engagement outcomes.

You will build practical, fit-for-purpose tools, standards and governance practices in a complex engagement environment requiring strong collaboration, data integrity, risk management and continuous improvement experience.

This is a permanent full-time opportunity that can be based in any Transport for NSW office, offering Transport for NSW hybrid working arrangements.

Your expertise in community and stakeholder engagement, governance, CRM and systems management, together with experience in government,



infrastructure or related sectors, will enable you to embed consistent, compliant and high-quality engagement practices.

You will strengthen data integrity, improve reporting, and build organisational capability through practical tools, guidance and governance frameworks.

You are a collaborative and outcomes-focused professional with experience managing CRM and engagement platforms, stakeholder data governance, and policy and procedure development. You have a high attention to detail and excel at building strong partnerships, developing best-practice frameworks and driving continuous improvement across diverse teams and portfolios.

Who we are

Transport for NSW provides a safe, integrated, and productive transport system. We connect people, communities and industry every day.

Our workforce is as diverse as the community we serve. If you'd like further information on our inclusion and diversity initiatives, visit Transport careers .

For more information about this role, please contact

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.

Transport acknowledges the Aboriginal people of the country on which we work, their traditions, culture and a shared history and identity. We also pay our respects to Elders past and present and recognise the continued connection to country.

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📌 CSE Best Practice Specialist (Sydney)
🏢 Nsw Public Service Commission
📍 Sydney