CX Capacity & Incident Lead (AI-Driven Ops) (Sydney)

CX Capacity & Incident Lead (AI-Driven Ops) (Sydney)

24 Sep
|
EatClub
|
Sydney

24 Sep

EatClub

Sydney

EatClub in Australia is seeking a CX Special Projects & Capacity Manager to own how we prepare for and respond to unusual volume. You will build capacity models, contractor benches, and transparent guidance to keep incidents running smoothly without heroics.

You will coordinate with CX, Product, Engineering, and Payments, track workloads, and drive continuous improvement of workflows and AI-assisted tools. A hands-on leader who thrives in a fast-growing, high-volume environment will excel.

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📌 CX Capacity & Incident Lead (AI-Driven Ops) (Sydney)
🏢 EatClub
📍 Sydney

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