Pickles seeks a hands‑on Service Desk Lead to head a 4–6 analyst team, own escalations, and ensure responsive, reliable support. You will drive improvement initiatives, represent the Service Desk across the business and develop staff to deliver exceptional service.
You will apply robust ITIL fundamentals, oversee dashboards and reporting, and grow knowledge resources to lift first‑contact resolution and self‑service across the organization.
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📌 Service Desk Team Lead | People & Process Champion (Australia)
🏢 Pickles
📍 Australia
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