Grosvenor are a leader in technical asset management within the commercial space, maintaining and servicing Fire, HVAC,Electricaland other systems for our vast range of clients nationally.

Job Description

About the Role:

- As a Service Manager the primary responsibilities lies in overseeing the HVAC service teams in your Business Unit to ensure the operational requirements of the business are being achieved.
- Effectively manage the HVAC operations and resourcing.
- Provide strategic operational advice including asset capital expenditure, pricing/estimating HVAC maintenance opportunities, develop tailored customer budgets and identify new business opportunities and/or provide support to BDMs regarding tender evaluations.
- Liaise with customers to ensure service levels are meeting/exceeding expectations
- Act as point of escalation and resolve customer complaints/issues – evaluate and investigate scenarios to develop optimised solutions
- Provide applied thinking, listening to client requirements ensuring deliverable and tangible outcomes
- Provide leadership, coaching and mentoring that empowers employees to improve their ability to make commercial decisions
- As a technical expert, provide thought leadership to the immediate team and broader business
- Develop effective KPI's (Team & individual) aligned to business outcomes
- Consistent review and delivery of the service teams hazard reports, site surveys, LTIs and MTIs.




- Meeting Client Requirements: Comply with customer/client requirements imposed on Grosvenor which may apply to performing your work at their site.

Desired Skills and Experience

Skills & Experience:

- Hold recognised trade qualifications in relevant field
- Hold a current Drivers Licence and WH&S; General Induction Card
- Tertiary qualification in management – desirable
- Minimum of 10 years' experience in a Service Management role where you had financial responsibility for a service department
- Highly developed business/commercial acumen
- Proven ability to develop and manage budgets – robust financial skills
- Strong client relationship management experience, with proven ability to exceed customer expectations
- Team leadership experience, including the ability to develop, coach and mentor employees
- Strong planning and organisational skills, including confidence with software, computers, Apps etc
- Advanced communication skills with proven experience in resolving client conflict, client relationship building and presenting formally to clients

Join Our Team:

If you are a skilled Service Manager - HVAC looking to take your career to the next level, we want to hear from you! Join the Grosvenor Engineering Group family and become part of a team that is dedicated to excellence and customer satisfaction.

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📌 Service Manager - Hvac (Darwin)
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