The Finance Brokers Association of Australia (FBAA) is seeking a Team Leader, Membership & Experience to guide a team of Membership Experience Officers in delivering proactive, high-value member service across the member lifecycle. You will drive onboarding, renewals, advocacy, and engagement programs while aligning with strategic objectives.
You will use CRM data to identify trends, oversee reporting, and coach staff to exceptional standards.
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📌 Member Experience Team Lead (Brisbane City)
🏢 FBAA
📍 Brisbane City
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