Contact Center Support Engineer - Genesys Cloud Expert (Sydney)

Contact Center Support Engineer - Genesys Cloud Expert (Sydney)

24 Sep
|
XPT Software
|
Sydney

24 Sep

XPT Software

Sydney

XPT Software Australia Pty Ltd is seeking a Contact Center Operations Support specialist to serve as the first point of contact for incident and service requests across voice, chat, email and digital channels.

You will monitor operations, perform user-level troubleshooting, log and escalate issues to L2/L3 teams, and coordinate with business users and technology stakeholders to maintain smooth contact center performance.

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📌 Contact Center Support Engineer - Genesys Cloud Expert (Sydney)
🏢 XPT Software
📍 Sydney

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