Hotel / Motel Manager – Accommodation Operations

Harrietville Hotel Motel is seeking an experienced and motivated Hotel / Motel Manager – Accommodation Operations to oversee and coordinate the day-to‑day accommodation operations of our property in Harrietville, Victoria. Located in Victoria's Alpine region, this is a hands‑on management position responsible for ensuring efficient hotel operations, maintaining high standards of guest service and accommodation presentation, managing staff and supporting the commercial performance of the property. The successful candidate will work closely with other departments and management to ensure a consistent and positive guest experience across the hotel.

Key responsibilities

Oversee the day-to‑day accommodation operations of the hotel and motel.

Manage reservations, reception operations, guest check‑ins, check‑outs and room allocations.

Oversee housekeeping operations and ensure rooms and accommodation areas consistently meet required cleanliness and presentation standards.

Recruit, train, roster, supervise and support accommodation and housekeeping staff.

Monitor staff performance and provide ongoing training and operational guidance.

Manage the property management system and ensure reservation, guest and room information is accurate and up to date.

Monitor room availability, occupancy, accommodation rates and revenue performance.

Assist with accommodation pricing and revenue management decisions based on occupancy, demand and market conditions.





Manage guest payments, outstanding balances, credits and accommodation‑related financial records.

Respond to guest enquiries and requests and manage complaints or service issues in a professional and timely manner.

About you

Relevant experience in hotel, motel, resort or accommodation management.

At least one year of relevant management or supervisory experience within the hospitality or accommodation industry.

A relevant qualification in Hospitality Management, Hotel Management, Business Management or a related field, or equivalent relevant industry experience.

Demonstrated experience managing accommodation, reservations, reception and/or housekeeping operations.

Experience supervising, training and rostering staff.

Solid understanding of guest service and accommodation standards.

Experience using hotel property management systems and online booking platforms.

Good commercial awareness, including an understanding of occupancy, accommodation pricing, revenue and payment management.

Strong organisational and time‑management skills.

Strong communication and interpersonal skills.

A full‑time management position in Victoria's Alpine region.

Salary of $79,423 - $85,000 per annum + superannuation, depending on experience.

A hands‑on role with responsibility across key areas of hotel accommodation operations.

The opportunity to contribute to operational improvements and the ongoing development of the property.

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📌 Hotel / Motel Manager – Accommodation Operations (Harrietville)
🏢 Harrietville Hotel Motel
📍 Harrietville