Business Analyst / Trainer – TechnologyOne

SMS Integration is a Ballarat-based consultancy and managed service provider working with local government and small-to-medium businesses across Australia. We specialise in TechnologyOne implementations for councils, with deep experience in the platform. We're a small, experienced team, which means you'll work directly with clients, own your deliverables, and see the results of your work land.

The role

We're looking for a Business Analyst to join our TechnologyOne consulting team. You'll work across council client environments, gathering and documenting requirements, configuring TechnologyOne solutions, and supporting clients through testing, training and go-live. A good part of this role is people-facing: helping council staff understand what is changing and how to work in the new system with confidence. You'll report to the Managing Director and work alongside experienced consultants who will back you on the harder problems.

This is a hands-on delivery role. You don't need to have done everything on this list, but you do need to be comfortable in front of clients, able to turn a messy business problem into a explicit, testable solution, and able to bring end users along with you.

What you'll do

Run workshops and stakeholder sessions with council staff to gather, analyse and document business requirements

Translate requirements into functional specifications and user stories for configuration and development

Configure and support TechnologyOne solutions, particularly Property & Rating

Plan and deliver end-user training, in person and online, including train-the-trainer sessions for client super users

Develop training material, quick reference guides, user documentation and process maps tailored to each client

Support the change management side of client projects as you develop in the role: impact analysis, communications, readiness and post go-live adoption

Advise clients on records management and information governance practices

Write test plans,



coordinate UAT and validate that solutions meet requirements

Produce client reports and dashboards (DocOne, XLOne and TechnologyOne dashboards)

Maintain project plans, process diagrams and project documentation using Microsoft Project, Visio and the Microsoft 365 suite

Keep project artefacts organised and current in client SharePoint folders

What we're looking for

3+ years in a business analyst, systems analyst, functional consultant or systems trainer role

Hands-on experience with TechnologyOne (OneCouncil / CiAnywhere), ideally Property & Rating. Strong experience with a comparable local government ERP will be considered

Experience delivering system training to end users and producing training material

Understanding of local government operations in Australia and ideally, a background working inside a council

Solid requirements gathering, documentation and workshop facilitation skills

Proficient with Visio, Microsoft Project and the Microsoft 365 productivity suite (Word, Excel, PowerPoint, Teams, SharePoint)

Clear written and verbal communication, and the confidence to manage client relationships day to day

Willingness to travel to client sites occasionally (travel and accommodation covered)

Nice to have

Exposure to change management on system implementations, or a formal qualification (Prosci, APMG or similar). If you don't have this yet, we'll fund Prosci certification for the right person

Records management or information governance experience

Exposure to enterprise connected receipting

What we offer

Flexible hybrid working from our Ballarat office or from home

Standard 38-hour week, core hours 8:30am to 4:30pm, no regular overtime culture

Two-week shutdown over Christmas and New Year

Funded professional development, including Prosci change management certification

Direct exposure to a range of council clients and TechnologyOne modules without the layers of a large consultancy

A team that has been doing TechnologyOne P&R; implementations for over a decade and is happy to share what it knows

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📌 Business Analyst / Trainer – TechnologyOne (Ballarat)
🏢 SMS Integration
📍 Ballarat