Rydalmere, NSW | National Automatic Door Sales & Service

POSITION DESCRIPTION

Position Title: Service & Operations Coordinator

Location: Rydalmere, NSW (Sydney)

Reports To: Branch Manager

Employment Type: Full-Time, Permanent

Business: Tormax Australia Pty Ltd — National Automatic Door Sales & Service

About Tormax Australia

Tormax Australia is a national leader in automatic door solutions, providing sales, installation, service, and

maintenance across commercial, industrial, and retail sectors. With a strong reputation built on quality,

reliability, and 24/7 support, our Rydalmere branch services clients across the greater Sydney region and

beyond.

Position Summary

The Service & Operations Coordinator plays a central role in the day-to-day running of the Rydalmere branch.

This position is responsible for scheduling and coordinating service technicians, managing customer

communications, and ensuring the smooth operational flow of the business. The ideal candidate is highly

organised, thrives in a fast-paced environment, and has experience in a trade, service, or facilities-based

Key Responsibilities

- Schedule and dispatch service technicians for reactive call-outs, planned maintenance, and new installations
- Monitor technician whereabouts, progress, and job completion throughout the day
- Adjust scheduling in real time to accommodate urgent or emergency jobs
- Coordinate with technicians to ensure they have the correct parts, tools, and job information prior to

Customer Service & Communication

- Act as the first point of contact for customer service enquiries, bookings, and job updates
- Manage inbound calls, emails, and service requests in a skilled and timely manner




- Communicate job status and ETAs to clients, following up to ensure satisfaction upon job completion
- Handle customer complaints with professionalism and escalated where required

Administration & Operations

- Maintain accurate records of jobs, technician schedules, and customer interactions in the job management system
- Prepare and send quotes, purchase orders, and service reports as required
- Assist with invoice processing, job costing, and coordinating parts procurement
- Support the Branch Manager with reporting, compliance documentation, and general business administration
- Liaise with suppliers and subcontractors to support operational requirements

Skills & Experience

- Proven experience in a scheduling, coordination, or operations role — ideally within a trade, service, or
- Excellent communication and interpersonal skills — confident dealing with both customers and
- Strong organisational and time management skills with the ability to multi-task and prioritise under pressure
- Proficient in Microsoft Office (Outlook, Word, Excel) and comfortable learning new software systems
- A proactive, can-do attitude with a strong sense of accountability
- Experience with job management software (e.g. simPRO, Aroflo, ServiceMax, or similar)
- Background in the door, building services, or facilities management industry
- Understanding of basic trade operations and scheduling logistics

Personal Attributes

- Highly organised with strong attention to detail
- Calm under pressure — able to manage competing priorities with a clear head
- A team player who is also capable of working autonomously
- Reliable, punctual, and takes ownership of their responsibilities
- Positive, professional, and solutions-focused

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📌 Operations and service coordinator (Sydney)
🏢 Tormax Australia
📍 Sydney