Must Have Skills:

- Providing Level 2/3 support across servers, M365, Azure, AWS, networking.
- Supporting complex real-time monitoring environments.
- Part of end-to-end IT support team which also managed projects
- Active Directory, Microsoft SCCM, MS Office, Odoo, SAP, BMC Remedy, QuickBooks, MSProjets, Service Now

Nice to Have Skills:

- Life cycle of Incidents associated with EUC equipment and EUC software, and provide break/fix support, advice, and assistance to Authorized Users.
- Incident handling (P1/P2 issues) and Proxy clustering and Slow browsing issues, URL filtering (block/allow websites)
- Coordinate with Customers’ vendors for provision of end-user support (e.g., Hardware Vendor technicians for warranty repair/replacement




- Replace equipment and/or software in order to conduct a repair, support the Authorized User by copying data, performing backups and restoring data and backups to the replacement EUC device
- Operational support for certified Network Printers / Scanners / MFPs / Plotters / Label Printers / Tag Printers using proxy network
- Loading/Reloading of PCs with Customer standard image for deployment.
- operational support for disaster recovery and BCP emergency response activities in the event of emergency situations and annual testing requirements at local sites

#J-18808-Ljbffr

📌 EUC Engineer (Melbourne)
🏢 XPT Software
📍 Melbourne