Leading the future of reproductive care

At Monash IVF we’re trying to change the way society thinks and acts in relation to their fertility. We’re removing stigmas, empowering people to make better decisions and to act earlier. Ultimately, we are trying to improve everyone’s chance of having a family.

That’s why it’s so important that the people we select to join our team are genuinely compassionate and caring, and truly want to make a difference. If this sounds like you, read on.

About the role:

The Patient Services Team Leader plays a pivotal role in leading the delivery of high‑quality, patient‑centred services within our Clayton clinic. This role ensures clinic operations run smoothly and efficiently, supporting both Clinicians and patients through a seamless experience from first contact through their fertility and treatment journey.

You will provide visible leadership across the clinic, guiding and supporting a dedicated team to uphold the exceptional care standards Monash IVF Group is known for. Day‑to‑day, you’ll oversee scheduling, record management, communication flows, and the coordination of patient care, ensuring accuracy, timeliness and strong stakeholder engagement.

Your responsibilities will include:

- Delivering exceptional, patient‑centred service and ensuring information is communicated clearly, accurately and on time.
- Maintaining efficient and accurate clinic operations, including scheduling, record management and day‑to‑day coordination.
- Building strong relationships with clinicians, staff and external partners to support seamless care delivery.
- Leading, coaching and developing clinic staff to build a cohesive, high‑performing team.
- Overseeing clinician, nursing & counselling diary management and coordinating theatre procedures to ensure smooth operational flow.
- Monitoring team performance, providing guidance, and ensuring clarity around expectations and priorities.
- Identifying and addressing operational challenges proactively,



making timely decisions to support patients and the clinic team.
- Upholding organisational policies, safety standards and continuous improvement practices across all aspects of clinic operations.

Are you the ideal candidate?

- Minimum two years’ experience as a Medical Clinic Manager
- Previous medical reception experience (essential)
- Highly Organised – Able to manage multiple tasks, schedules, and priorities efficiently.
- Attention to Detail – Ensures accuracy in documentation, billing, and patient records.
- Strong Communication Skills – Clear, professional interaction with clinicians, patients, and external stakeholders.
- Discretion and Confidentiality – Handles sensitive patient information with integrity and compliance.
- Problem-Solving Ability – Responds calmly and effectively to unexpected changes or challenges.
- Tech-Savvy – Comfortable using practice management systems and digital tools for scheduling and record‑keeping.
- Customer Service Orientation – Deliver compassionate, patient‑focused support at all times.
- Adaptability – Thrives in a fast‑paced clinical environment with shifting priorities.
- Team Player – Works collaboratively with clinicians and administrative staff to ensure seamless operations.

Why work with us?

At Monash IVF, we are more than just a workplace - we are a passionate and cutting-edge community dedicated to empowering individuals and making a real difference in the world of fertility. Our state‑of-the‑art facilities provide an inspiring environment where cutting‑edge technology meets compassionate care.





We believe in fostering a culture of continuous growth and development, offering extensive learning and development opportunities, and our hybrid working model provides the flexibility you need to maintain a healthy work-life balance, while still being a part of a vibrant and fun team.

Monash IVF Group values each and every one of our employees.

Leading the evolution of care also means caring for our people. We ensure all employees feel included, supported and valued. Being part of the Monash IVF Group gives you access to many benefits.

- Your qualified growth truly matters to us - we’re dedicated to supporting you with meaningful development opportunities, guidance, and a commitment to your success. You will have access to participate in an Annual Mentor Program, as well as a Learning & Development Framework that supports your professional goals.
- We deeply care about our employees’ physical and mental well‑being, as well as work‑life balance, fostering a supportive setting where you feel valued, heard, and empowered to thrive both personally and professionally. Enjoy access to CU Health Employee Assistance program and Fitness Passport gym membership!
- As part of our commitment to you, we offer 14 weeks paid parental leave and exclusive discounts on MIVFG fertility and ultrasound services, providing you with the support you need during life's important moments.

This is more than just a job - it's an opportunity to join a dynamic and supportive environment. If you're passionate about people and ready to make an impact, we’d love to hear from you!

Closing Date: 16 October 2026 (Unless filled prior)

Lara Shmidel - People and Culture Business Partner
***********@monashivfgroup.com

All personal information received by us from you or about you will be stored, used and disclosed by us in accordance with our Privacy of Your Information Policy.

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📌 Team Leader - Patient Services (Melbourne)
🏢 Monash IVF Group
📍 Melbourne