WeareHCLTech,oneofthefastest-growinglargetechcompaniesintheworldandhometo219,000+peopleacross54countries,superchargingprogressthroughindustry-leadingcapabilitiescenteredaroundDigital,EngineeringandCloud.

Thedrivingforcebehindthatwork,ourpeople,arediverse,creative,andpassionate,raisingthebarforexcellenceonaregularbasis.We,inturn,workhardtobringoutthebestinthemaswestrivetohelpthemfindtheirsparkandbecomethebestversionofthemselvesthattheycanbe.

Areyoureadytobeanimportantpartofthisever-transformationaljourney?

Duration: Fixed Term Contract for 12 months with possibility of Extension and Conversion

WeareHCLTech,oneofthefastest-growinglargetechcompaniesintheworldandhometo219,000+peopleacross54countries,superchargingprogressthroughindustry-leadingcapabilitiescenteredaroundDigital,EngineeringandCloud.

Thedrivingforcebehindthatwork,ourpeople,arediverse,creative,andpassionate,raisingthebarforexcellenceonaregularbasis.We,inturn,workhardtobringoutthebestinthemaswestrivetohelpthemfindtheirsparkandbecomethebestversionofthemselvesthattheycanbe.

Areyoureadytobeanimportantpartofthisever-transformationaljourney?

Duration: Fixed Term Contract for 12 months with possibility of extension

As a member of the Infrastructure support team, the incumbent with a minimum of 5 years technical experience, provide

on-site hands and eyes support for end-users, 3rd party vendors and IT support groups. Hands and eyes support include

but is not limited to physical support (deploy, rack, stack, patch, cable) for IMACs, upgrades, device commissioning and

decommissioning, component upgrades, swaps, change-out, basic configuration, troubleshooting and lights-on

verification, reboot/power cycle etc. The role requires ability to safely lift heavy equipment and if required move

equipment using fork lift. A solid ticketing experience is required as well as technical aptitude and ability to research and

solve complex issues independently.

2.0 RESPONSIBILITIES:





2.1 Operational Responsibilities:

Perform data center/server room/IT room facilities management operations for basic Hands and Feet administration

duties that includes:

- Physical support (Racking and Stacking) of servers, network devices and other equipment’s during the support,
- Rack cabling, clean cable routing and cable management within racks
- Support for Component upgrades, swaps, change-out, Lights-on verification, reboots

Understand the installed infrastructure design at all locations including potential impact on business services in the case of infrastructure issues/outages

Perform infrastructure related incident resolution, change management activities and service request or task completion via the ticketing system

Maintain infrastructure facilities including hardware equipment, cabling/patching and IT rooms in a clean, secure and proper operating state to eliminate disruptions in service

Coordinate with OEM vendors and manage replacement of faulty parts under warranty, maintenance, Return

Periodically recommend stock levels for critical infrastructure spares to ensure infrastructure incidents can be resolved within the documented SLAs

Manage Data Center logistics, assisting with shipping, provisioning and decommissioning processes

Assist with asset and inventory management of hardware and data center supplies

Act as the local site interface for vendors (Telecommunications providers, Equipment vendors and associated service partners/contractors,



Backup media handling transport and storage service providers for tape backup and Local facility managements providers

Complete infrastructure support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs

Participate and support SWAT team activities in response to Incident/problem resolution

Participate in Change Review Board (CRB) meetings to support change activities

Work with appropriate team in developing appropriate communications to end-users, on planned/unplanned outages.

Perform required backup media handling support

Representing165nationalitiesacrosstheglobe,weprideourselvesonbeinganequalopportunityemployer,committedtoprovidingequalemploymentopportunitiestoallapplicantsandemployeesregardlessofrace,religion,sex,color,age,nationalorigin,pregnancy,sexualorientation,physicaldisabilityorgeneticinformation,militaryorveteranstatus,AboriginalandTorresStraitIslanderpeopleoranyotherprotectedclassification,inaccordancewithfederal,state,and/orlocallaw.

CandidateDataPrivacyNotice|HCLTechnologies

Wearecommittedtorespectingyourprivacyandfortheprotectionofyourpersonaldata.Yourpersonaldatawillbecollectedandprocessedinlinewithourcandidateprivacynotice:

Representing165nationalitiesacrosstheglobe,weprideourselvesonbeinganequalopportunityemployer,committedtoprovidingequalemploymentopportunitiestoallapplicantsandemployeesregardlessofrace,religion,sex,color,age,nationalorigin,pregnancy,sexualorientation,physicaldisabilityorgeneticinformation,militaryorveteranstatus,AboriginalandTorresStraitIslanderpeopleoranyotherprotectedclassification,inaccordancewithfederal,state,and/orlocallaw.

CandidateDataPrivacyNotice|HCLTechnologies

Wearecommittedtorespectingyourprivacyandfortheprotectionofyourpersonaldata.Yourpersonaldatawillbecollectedandprocessedinlinewithourcandidateprivacynotice:

#J-18808-Ljbffr

📌 IT Support Technician (Melbourne)
🏢 HCLTech
📍 Melbourne