At Virtus Health , we are committed to delivering exceptional patient care through a network of specialist day hospitals and fertility services across Australia. Our Specialist Day Hospitals are purpose-built facilities that support leading surgeons and specialists with advanced technology, modern operating theatres, and a patient-first approach.

With hospitals across New South Wales, Queensland, Victoria, Western Australia and Tasmania, Virtus offers the opportunity to be part of a respected healthcare organisation dedicated to clinical excellence, innovation and outstanding patient experiences.

The Opportunity

We are seeking a highly organised and people-focused Administration Team Leader to join our team on a 12-month fixed-term contract .

Reporting to the Director of Nursing, this leadership role is responsible for overseeing the day-to-day operations of our administration function, including reception, medical records, billing and patient services. You will lead, coach and develop a dedicated administration team while working closely with hospital leadership to ensure operational excellence and exceptional customer service.

As a valued member of the management team, you will also contribute to strategic initiatives, quality improvement programs and the ongoing success of the hospital.

What You'll Be Doing

- Lead, support and develop the administration team through coaching, mentoring and performance management.
- Ensure the smooth operation of reception, medical records and administrative services.
- Oversee billing, health fund contracts, invoicing processes and debtor management.
- Monitor compliance, reporting and quality improvement activities across the administrative function.
- Maintain high standards of customer service for patients, surgeons,



clinicians and stakeholders.
- Identify opportunities to improve systems, processes and operational efficiency.
- Collaborate with the Director of Nursing and broader leadership team on strategic initiatives and projects.

About You

You are an experienced healthcare administrator and confident people leader who thrives in a quick-paced environment.

You will bring:

- Minimum 5 years' experience in hospital administration, medical reception or healthcare operations.
- Previous experience leading or supervising administrative teams.
- Strong knowledge of medical billing, health fund processes and private hospital administration.
- Excellent organisational, communication and stakeholder management skills.
- High attention to detail and a commitment to service excellence.
- Strong computer literacy and experience using healthcare administration systems.
- Knowledge of accreditation, quality improvement and healthcare compliance requirements will be highly regarded.

Why Join Virtus?

- Join one of Australia's leading healthcare and specialist day hospital networks.
- Be part of a collaborative and supportive leadership team.
- Contribute to a patient-focused organisation committed to quality and innovation.
- Opportunity to influence process improvements and lead meaningful change.
- Work in a modern, technologically advanced healthcare environment.
- Fixed-term leadership opportunity with exposure to a national healthcare organisation.

Our Commitment to Inclusion

At Virtus, we believe that diverse perspectives make us stronger. We are committed to creating an inclusive workplace where everyone feels respected, valued and supported to thrive. We welcome applications from people of all backgrounds, cultures, identities, ages and experiences.

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📌 Administration Team Leader (Melbourne)
🏢 Virtus Health
📍 Melbourne