Assurant is seeking a Senior Complaints Officer based in Hawthorn East, Melbourne, to lead the complaints function, manage complex disputes, and exercise final IDR decision-making authority. You will coach a team of Complaints Officers, ensure compliance with ASIC RG271 and AFCA guidelines, and deliver fair, timely outcomes for clients.
You will act as a key contact for external clients on escalated claims, ensuring transparent communication and timely resolution; responsibilities include SLAs,
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📌 Senior Complaints Officer: IDR Leader & Team Coach (Melbourne)
🏢 The Warranty Group
📍 Melbourne
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