Lead, Complaints & Customer Outcomes (Melbourne)

Lead, Complaints & Customer Outcomes (Melbourne)

24 Sep
|
Amp
|
Melbourne

24 Sep

Amp

Melbourne

AMP seeks a Supervising Complaints Specialist to lead the day-to-day delivery, performance and capability of a team responsible for complaints handling. You will ensure targets, service standards and regulatory timeframes are met while supporting fair customer outcomes under RG 271.

You will coach staff, oversee complex complaint progression, and drive improvements across risk, quality and reporting. Collaboration with operations, risk, and leadership is essential to success.

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📌 Lead, Complaints & Customer Outcomes (Melbourne)
🏢 Amp
📍 Melbourne

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