Boutique Manager – Rolex Boutique Chadstone

An exciting opportunity is available to lead the Rolex Boutique at Chadstone Shopping Centre. We are looking for an experienced and motivated leader who is passionate about client experience, team development, and delivering consistent results.

About The Hour Glass

At The Hour Glass, we are proud to represent some of the world’s most renowned watch brands, including Rolex, Patek Philippe, Cartier, Bulgari, Hublot and Tudor. With a global presence spanning over 70 boutiques across 15 key cities, and a rapidly growing footprint across Australia and New Zealand, we continue to be recognised as one of the leading specialist watch retailers globally.

About the Boutique

The Rolex Boutique at Chadstone offers a dedicated environment focused on the Rolex collection. As part of The Hour Glass network, the boutique is committed to high standards of service and building long-term relationships with clients, from first-time buyers to established collectors.

The Role

As Boutique Manager, you will be responsible for leading the overall performance and direction of the boutique. You will:

- Lead, coach, and develop a high-performing team
- Deliver a personalised and engaging client experience
- Drive boutique performance through strong sales leadership and operational focus
- Maintain presentation standards, stock control, and brand representation
- Build and grow a loyal client base through long-term relationships

This is a hands-on leadership role, with a strong presence on the boutique floor and a focus on people, service,



and results.

About You

We are looking for individuals who bring passion and professionalism, with experience leading teams in retail, hospitality, automotive, or other client-focused environments. You will bring:

- Experience leading and developing teams in a client-focused environment, ideally within a luxury or premium setting
- A practical, hands-on leadership style
- Proven ability to achieve sales targets and manage day-to-day operations
- Strong attention to detail and organisational skills
- A genuine passion for delivering exceptional client experiences
- An interest in watches and luxury

Experience with watches is advantageous, but not essential. We invest in developing your expertise, what matters most is your attitude, ambition, and commitment to excellence. Whether you are looking to take the next step in your career or elevate your experience within luxury retail, this is an opportunity to be part of something exceptional. And if you’re a watch enthusiast, even better!

Why Join Us

You will receive a competitive salary with commission, ongoing training, and opportunities to grow within an international retail network. As part of The Hour Glass, you will have the prospect to work alongside some of the world’s most respected watch brands and be part of a growing presence across Australia and New Zealand. This is a great opportunity to lead a team, develop your career, and deliver a high standard of service within an exceptional luxury retail environment.

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📌 Boutique Manager - Rolex Chadstone (Melbourne)
🏢 The Hour Glass
📍 Melbourne