Job Description
Illawarra Toyota is looking for a full-time Customer Service – Call Centre Representative to join our Customer Care Team.
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As a Customer Care/Call Centre Representative you will be the first point of contact for our Service Departments for our Customers, working in a busy Call Centre.
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Key responsibilities (but not limited to):
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Responding to high volumes of inbound phone calls, receiving service bookings and entering details into our Dealer Management System
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Making outbound phone calls following up our customers to ensure they received excellent customer service
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Meeting of set Key Performance Indicators and targets
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Assisting and supporting the Service Advisers with customer enquiries
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The skills and experience we are looking for:
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Ability to work under pressure, be well organised and possess strong time management skills
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Be an excellent communicator, with an exceptional telephone manner
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Possess a customer-centric focus by understanding our customers needs and expectations, creating a positive experience and building customer loyalty
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Be a team player with a positive "can-do" attitude
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About the role:
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This is a full time role (Monday – to Friday) based in our Customer Care Centre. On the job training will be provide to the successful applicant
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An excellent opportunity to become an integral member of a quick paced and agile automotive dealership.
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If you feel you have the skills and attributes we are looking for –
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We thank you for your interest – only shortlisted applicants will be contacted.

📌 Automotive Customer Service Call Centre Representative New South Wales
🏢 Illawarra Toyota
📍 New South Wales