Voice of Customer Lead – Experience & Improvement (Maitland)

Voice of Customer Lead – Experience & Improvement (Maitland)

24 Sep
|
Careers at Council
|
Maitland

24 Sep

Careers at Council

Maitland

Lake Macquarie City Council is seeking a Customer Experience and Improvement Coordinator on a temporary 18-month full time contract. You will lead Council's Voice of Customer program and shape an organisation-wide approach to capturing and applying customer feedback and service data.

You will work cross-functionally to translate insights into practical improvements, manage customer research, journey mapping and reporting, and support better planning and service design for our community.

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📌 Voice of Customer Lead – Experience & Improvement (Maitland)
🏢 Careers at Council
📍 Maitland

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