Job Description
Technical Lead - Amazon Connect / AWS / Terraform - Federal Government
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Initial 12 month contract + 12 month extension option
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Rewarding hourly rates $$ delivering enterprise cloud contact centre solutions
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We are seeking experienced Contact Centre Systems Technical Leads to join a leading Federal Government Agency. The successful Contact Centre Systems Technical Leads will lead the design, development and ongoing enhancement of cloud-based contact centre platforms, driving AWS-based solutions that support critical customer engagement services across a large-scale digital workplace. You will be offered an initial 12 month contract with a further 12 month extension option and receive a rewarding hourly rate.
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The successful Contact Centre Systems Technical Leads will be responsible for, but not limited to:
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Designing, building and supporting AWS Amazon Connect contact centre solutions
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Developing AWS microservices architectures using Lambda, API Gateway, S3, DynamoDB and Step Functions
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Leading integrations between contact centre platforms and enterprise systems
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Implementing Infrastructure as Code, CI/CD pipelines and secure DevOps practices
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Providing technical leadership, mentoring and stakeholder engagement across delivery teams
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The successful Contact Centre Systems Technical Leads will have:
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Extensive experience with AWS Cloud and Amazon Connect platforms
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Solid experience designing microservices, APIs and enterprise integration solutions
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Proven full-stack development experience across front-end, back-end and integration layers
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Experience with Terraform, CI/CD pipelines, Git, GitLab, Jenkins and DevOps methodologies
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AWS Solutions Architect, AWS Developer or related AWS certifications highly regarded
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This is a great prospect to work with a leading Federal Government Agency and drive the delivery of enterprise-scale AWS Contact Centre solutions. The successful Contact Centre Systems Technical Leads will be offered an initial 12 month contract with a further 12 month extension option and receive a rewarding hourly rate.

📌 Technical Lead Amazon Connect / Aws / Terraform Federal Government New South Wales
🏢 Hitech Asia Pacific
📍 New South Wales