You will take ownership of the patient journey, from the first enquiry through to treatment follow-up, retention and ongoing care. You will identify where opportunities are being overlooked, understand why patients disengage and develop considered strategies that lead to measurable improvement. This is a hands-on role requiring more than ideas and reports. You will implement initiatives, engage the team and remain accountable for ensuring agreed strategies are followed through.

Key responsibilities

- Oversee the complete new-patient journey and personally manage significant enquiries
- Develop thoughtful and effective systems for treatment follow-up
- Improve recall engagement, patient retention and reactivation
- Evaluate marketing performance and the quality of incoming enquiries
- Identify opportunities and weaknesses throughout the patient journey
- Strengthen front-office communication through coaching and guidance
- Monitor key growth indicators and translate data into practical action
- Work as a trusted right-hand person to the owner, turning priorities and ideas into well-executed initiatives

About you

- Substantial dental industry experience is essential
- Understanding of dental terminology, comprehensive treatment and how patients move through a dental practice
- Exceptional communicator who builds trust naturally with patients, clinicians and team members
- Demonstrated experience in dental practice growth,



treatment coordination or patient conversion
- Strategic and analytical thinking, supported by confidence with numbers
- Ability to recognise opportunities others may overlook
- Strong organisation, initiative and consistent follow-through
- Confidence to work independently and take ownership of outcomes
- Ability to influence, coach and bring people with you
- Professional maturity, discretion and emotional intelligence

About us

An established private dental business seeking an accomplished Dental Practice Growth Strategist to work closely with its owner. The practice offers an established patient base with significant growth potential, an experienced and long-standing team, advanced clinical and digital technology, and exposure to implant, clear-aligner, cosmetic and comprehensive dentistry.

- A position with genuine influence and the opportunity to shape the role
- A close working relationship with the owner
- Autonomy to investigate opportunities and implement meaningful improvements
- An established patient base with significant growth potential
- An experienced and long-standing team
- Advanced clinical and digital technology
- Exposure to implant, clear-aligner, cosmetic and comprehensive dentistry
- A patient-centred environment committed to quality and long-term relationships

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📌 Dental Practice Growth Strategist (Sydney)
🏢 Ashfield Dental Centre
📍 Sydney