Customer Experience Team Lead — Coach & Elevate Service (Sydney)

Customer Experience Team Lead — Coach & Elevate Service (Sydney)

24 Sep
|
Winc
|
Sydney

24 Sep

Winc

Sydney

Winc is seeking a Team Leader, Customer Experience to guide and develop a team of CX Agents in our Sydney contact centre. You will coach, monitor performance, and drive continuous improvement while upholding our values and inclusive culture.

In this role you will partner with the Contact Centre Manager, conduct regular performance reviews, and ensure delivery of service, quality, and productivity KPIs. A background in SAP/Salesforce/Genesys is advantageous.

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📌 Customer Experience Team Lead — Coach & Elevate Service (Sydney)
🏢 Winc
📍 Sydney

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