Auto & General in Brisbane is seeking a Case Manager - External Dispute Resolution (EDR) to handle AFCA complaints for customers and the business. You'll be the voice of reason and advocate for fair outcomes with empathy and integrity.
You will review cases, prepare submissions, negotiate resolutions, and share insights to improve processes while meeting quality standards. This hybrid role supports Australia-wide customer experiences.
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📌 Dispute Resolution Specialist—fair Outcomes & Advocacy Queensland (Australia)
🏢 Auto & General
📍 Australia
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