Client Success & Retention Specialist -$70,000-$75,000 + Super + Bonus | Circa $90k OTE -Fully Remote or Hybrid | Melbourne We're partnering with a fast-growing, purpose-led organisation to find a Client Success & Retention Specialist to own the client journey and help build, grow and support an engaged online community.

This is a people-focused role combining client success, retention and community engagement.

The role:

- Welcome and onboard current clients into the community
- Facilitate individual and group onboarding sessions via Zoom
- Build strong relationships with members
- Manage structured 30, 60 and 90-day client touchpoints
- Monitor engagement and proactively reconnect with disengaged clients
- Help drive retention and maintain monthly churn below target
- Build, grow and nurture the online community
- Coordinate community sessions and the monthly calendar
- Source and coordinate monthly expert speakers
- Track and report on client engagement and retention
- Work closely with an established offshore support team
- Continually improve the client journey and community

About you:

You may come from Client Success,



Customer Success, Retention, Community, Membership or Account Management.

You'll be:

- Warm, confident and an excellent relationship builder
- Highly organised with strong follow-through
- Comfortable presenting to groups of 30–50 people via Zoom
- Tech-savvy and confident learning new systems
- Autonomous, proactive and full of ideas
- Commercially aware of retention, engagement and churn
- Comfortable becoming a visible representative of the organisation
- Experience with GoHighLevel, Slack, Skool or similar platforms is advantageous.

The opportunity:

- Fully remote or hybrid – your choice
- $70k–$75k + super + performance bonus
- Circa $90k OTE
- Predominantly standard business hours
- Approximately two evening sessions per month
- Work closely with the Founder
- Genuine ownership and autonomy
- Help shape and grow an established online community
- Join a growing business where your work has real purpose and impact

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📌 Client Success & Retention Specialist (Melbourne)
🏢 HireCloud
📍 Melbourne