3 month temp role with scope for extension

About the Role

We are seeking a proactive and customer-focused Customer Service Coordinator to join a high performing customer service team. In this role, you will be the primary point of contact for customers, coordinating collection requests, managing logistics, updating the internal CRM systems and ensuring a smooth and efficient customer experience.

Working closely with internal teams and external customers, you will play a key role in maintaining turnaround times, supporting operational requirements, and ensuring customer expectations are consistently met.

Key Responsibilities

- Manage and action return and collection requests, ensuring timely turnaround and availability of equipment.
- Proactively follow up with customers regarding outstanding returns and collection schedules.
- Coordinate returns and urgent requests with internal stakeholders to meet business deadlines.
- Build strong relationships with customers and provide a high level of service throughout the return process.
- Liaise with transport providers and drivers to arrange timely collections.
- Monitor return timeframes and escalation any potential delays or issues as required.




- Maintain accurate records and provide updates to relevant teams.

Skills & Experience

- Previous experience in a customer service, customer support, coordination, or administration role.
- Strong communication skills with the ability to build positive relationships with a wide range of stakeholders.
- Excellent organisational skills and the ability to manage multiple priorities in a fast-paced workplace.
- High attention to detail and a proactive approach to problem-solving.
- Experience coordinating logistics, inventory, or return processes will be highly regarded.
- Proficiency in Microsoft Office and the ability to learn new systems quickly.

What's on Offer

- Supportive and collaborative team environment.
- Opportunity to work in a busy and varied coordination role.
- Scope for extension.
- Positive workplace culture.

This is an excellent opportunity for a customer-focused professional who enjoys building relationships, coordinating multiple tasks, and delivering an exceptional customer experience. His role is being managed by Melanie Hammond 0***.

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📌 Customer Service Coordinator (Brisbane City)
🏢 People2People
📍 Brisbane City