The Customer Care & eCommerce Assistant is responsible for managing customer enquiries, delivering a high level of customer service, supporting the day-to-day running of online operations, and assisting with fulfilment and logistics coordination.

- Reporting into the E-Commerce Manager, this role will work collaboratively with key stakeholders across the business including ecommerce, marketing, warehouse & logistics, buying & planning, and development & production teams.
- Deliver premium customer care across all touchpoints, managing enquiries, returns, complaints and online support with a quick, solutions-focused approach.
- Coordinate online orders and fulfilment , working closely with warehouse, logistics, stores and couriers to resolve delivery, stock and order issues.





- Support the day-to-day running of the Bassike websites , including merchandising, product updates, content accuracy and product enrichment.

- Monitor customer care and eCommerce performance , reporting on key trends, fulfilment issues and customer feedback to identify opportunities for improvement.

- Collaborate across the business with Ecommerce, Marketing, Buying & Planning, Finance, Warehouse and Logistics teams to support launches, promotions and a seamless customer experience.
- Experience with Shopify & AP21 prefered.

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📌 Customer Care & eCommerce Assistant (Sydney)
🏢 bassike
📍 Sydney