Customer Advocacy Specialist Escalations Melbourne Victoria

Customer Advocacy Specialist Escalations Melbourne Victoria

23 Sep
|
Jetstar Airways
|
Victoria

23 Sep

Jetstar Airways

Victoria

Job Description
Jetstar Airways in Melbourne is seeking a Customer Advocacy Specialist for a 12-month fixed-term contract at our Melbourne Head Office to manage escalated customer cases and provide effective daily case resolution.
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The role requires senior-level customer care experience, solid communication skills, and the ability to balance customer outcomes with cost and risk. Experience with case management systems like Current Skies or Salesforce is desirable.

📌 Customer Advocacy Specialist Escalations Melbourne Victoria
🏢 Jetstar Airways
📍 Victoria

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